Gina Cantu

• Managed daily operations, ensuring smooth workflow and efficiency.
• Oversaw patient scheduling, billing, and insurance claims processing.
• Supervised and trained staff to maintain high performance and customer service standards.
• Handled financial transactions, including accounts receivable/ payable and budget management.
• Ensured compliance with healthcare regulations, HIPPA, and office policies.
• Developed and maintained relationships with patients, specialists and vendors.
• Assisted with marketing initiative, including patient outreach and social media management.
• Conducted treatment planning appointments, guiding patients through complex dental procedures and financial options with insurance coverage and benefits.
• Coordinated with the clinical team to align patient treatment plans with office scheduling and financial policies.

Achievements:

• Designed and implemented a new patient thank-you card initiative, ensuring patient retention and referrals by fostering a warm, welcoming office culture.
• Increased case acceptance rates by effectively communicating treatment benefits and financial solutions.
• Conceptualized with leadership and implemented an In-House Membership program to improve patient retention and provide affordable care options for patients with no insurance.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.