Gina Carlson
Programs & Childcare Assistant
Saint Paul Park,MN
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Proactive and caring worker with Nine years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
25
25
years of professional experience
46
46
years of post-secondary education
Work History
Programs & Child Care Assistant
American Indian Family Center
St Paul, Minnesota
06.2023 - Current
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Designed monthly activity schedules to balance play, rest and learning time.
- Taught children to organize toys, wash hands, and share by leading by example.
Foster Care Provider
AIFCS
St Paul, MN
10.2018 - Current
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Improved children's health by preparing healthy meals and snacks.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Taught older children about money, driving and other important life skills.
- Prepared and maintained individual beds and personal space for foster children.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
Direct Support Professional
REM Minnesota Community
St Paul Park, MN
04.2021 - 10.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Scheduled daily and weekly care hours for client caseload.
Member Engagement Specialist/Ucare
AdKore MegaForce
Saint Paul, MN
07.2022 - 03.2023
- Education to Ucare members on preventive care screenings including annual wellness visits for adults and kids, cancer screenings, diabetes care, dental, hypertension and immunizations
- Assistance with scheduling provider and specialty preventive care appointments
- Preventive care resources and referrals to address member social needs
Cashier
Speedway
St Paul Park, MN
10.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Server
Texas Roadhouse
Woodbury, MN
12.2019 - 05.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
PCA
Accura Care
Richfiled, MN
01.2011 - 02.2018
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Customer Service Representative
USBankLocations
St Paul, MN
02.2011 - 02.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Vault Cashier
Leech Lake Gaming
Cass Lake, MN
05.2009 - 03.2011
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Customer Service Representative
USBankLocations
St Paul , MN
04.1999 - 02.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Associate of Arts - Health Care Records
University of Phoenix
Tempe, AZHigh School Diploma -
Roosvelt High School
Minneapolis, MNSkills
Social Perceptivenessundefined
Timeline
Programs & Child Care Assistant
American Indian Family Center
06.2023 - Current
Member Engagement Specialist/Ucare
AdKore MegaForce
07.2022 - 03.2023
Direct Support Professional
REM Minnesota Community
04.2021 - 10.2023
Cashier
Speedway
10.2020 - 04.2021
Server
Texas Roadhouse
12.2019 - 05.2020
Foster Care Provider
AIFCS
10.2018 - Current
Customer Service Representative
USBankLocations
02.2011 - 02.2012
PCA
Accura Care
01.2011 - 02.2018
Vault Cashier
Leech Lake Gaming
05.2009 - 03.2011
Customer Service Representative
USBankLocations
04.1999 - 02.2009
Associate of Arts - Health Care Records
University of Phoenix
High School Diploma -
Roosvelt High School
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