GINA CARTER
KANSAS CITY,MO
Summary
Seeking full-time employment in Business or Financial Industry performing Administrative and/or Accounts Receivable duties.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with the capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist
Centerwell Home Health-Humana
Overland Park, KS
10.2018 - 02.2026
- Perform invoice processing activities for designated agencies to ensure receivables are reimbursed on an accurate and timely basis
- Research and resolve denials, which may lead to an appeal of denied services
- Resolve rejected and/or returned appeals
- Determine and initiate action to resolve rejected invoices and correct and/or appeal through electronic and paper processes
- Utilize various resources to determine patient’s eligibility, benefits, and health plan confirmation
- Evaluate, analyze and monitor the processing of invoices and on-line notes to correct claims or clear payment variances
- Contact agencies, branch locations and providers of service to retrieve appropriate medical documentation, billing information and Oasis forms to substantiate services provided
- Mentor to new hires in Accounts Receivable Dept
Student Account Analyst
Grantham University
Lenexa, KS
10.2015 - 09.2018
- Download and create spreadsheet from PayPal for daily cash posting. Post EDI, checks, collection agency payments, and Financial Aid disbursements. Process electronic bank deposits of paper checks
- Approve invoices, process payments through PayPal and post payments to student accounts and military portals
- Process student billing electronically and submit invoices to 3rd party contractors via email, fax and mail as required
- Perform 3rd party follow up for past due invoices
- Pull Crystal report and create military invoices via Excel spreadsheets for the Commanding Officer/military portals
- Manage refund process including the monitoring and analysis of accounts to determine eligibility for refunds and assure that all compliance requirements are met
Associate Registrar
Grantham University
Lenexa, KS
03.2002 - 09.2015
- Provide leadership to plan, organize, and manage all activities related to the Student Records and Registrar’s Office
- Hire, supervise, and evaluate staff
- Organize and maintain student records including registrations, degree audits, cancellations and withdrawals, verifications, and transcript processes
- Supervise the coordination, evaluation and certification of all graduation applications and degree audits. Order, print and mail diplomas
- Research, analyze and resolve student issues as they relate to records and registration
- Supervise staff in interface with various military portals for enrollment processing, grade posting and graduation reporting
- Collaborate with Administrators, Deans, Faculty, and IT to facilitate and improve services to students and co-workers including catalog and registration/records policy and procedure
- Provide backup to all functions as they relate to the Student Records and Registrar’s Office functions
Education
High School -
Cabrini High School
New Orleans, LASkills
- Motivated, proven performer committed to providing an atmosphere of exceptional employee morale and impeccable customer service
- Expertise in providing leadership to staff, organizing work flow, and implementing company policy and procedure
- Experience in document management to ensure the integrity and security of client records
- Proficient in Microsoft Word, Excel and E-mail
- Paperless document management experience
- Excellent oral and written communication skills
- Supervisory skills
- Various electronic, paperless, and document management systems
- Always willing and eager to learn new tasks and skills and share knowledge
- Quick learner
EDUCATION
- Grantham University Provided Training
- Chairman’s Award – March 2009
- HR - Regulatory and Compliance Training May 2011
- Accreditation Basics January 2012
- Management Basics April 2014
- Excel Intermediate and Advanced Training May 2014
- Various other GU sponsored workshops and trainings
Timeline
Accounts Receivable Specialist
Centerwell Home Health-Humana
10.2018 - 02.2026
Student Account Analyst
Grantham University
10.2015 - 09.2018
Associate Registrar
Grantham University
03.2002 - 09.2015
High School -
Cabrini High School