Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gina Charles

Wimauma,FL

Summary

Experienced bank manager with over 10 years of expertise in managing banking operations, leading teams, and driving financial growth. Proficient in customer relationship management, regulatory compliance, and strategic planning. Demonstrated ability to enhance branch performance, optimize processes, and achieve business objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bank Manager

BMO Bank
10.2019 - Current


  • Oversee branch operations, including cash flow management, transaction processing, and security measures
  • Develop and implement strategies to achieve sales targets, resulting in a 120% increase in branch revenue
  • Ensure compliance with banking regulations and internal policies, reducing audit discrepancies by 100%
  • Conduct performance evaluations, provide coaching, and facilitate professional development for staff members
  • Analyze financial reports and market trends to identify opportunities for growth and cost reduction.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Developed strategic plans for day-to-day financial operations.

Universal Banker

Truist Bank
08.2017 - 10.2019
  • Understand competitor bank products and services
  • Develop branch sales goals for individuals and team and monitor results
  • Performance to budget and adjust sales plan to achieve maximum results
  • Initiate sales conversations with shoppers within the store, both at the bank and in the aisles
  • Cultivate relationships with the store associates to garner referrals of customers within and outside the facility
  • Prioritize multiple customers demands to provide maximum service levels to customers
  • Provide accurate/timely transactions (i.e., deposits, withdrawals, payments)
  • Operate transactional equipment, performs balancing
  • Expand customer base through technical knowledge.

Dental Assistant

Hillsview Family Dental
03.2015 - 08.2017
  • Preparing patients for dental procedures
  • Taking and recording vital signs and medical history
  • Assisting the dentist during procedures by handing over instruments, suctioning, and ensuring the patient is comfortable
  • Sterilizing and organizing dental instruments
  • Preparing the treatment room for patient procedures
  • Taking dental x-rays and processing them
  • Assisting with dental impressions and molds
  • Scheduling patient appointments
  • Maintaining patient records
  • Managing billing and insurance claims
  • Handling patient inquiries and providing information
  • Proficiency in dental software and office management systems
  • Knowledge of dental instruments and procedures
  • Ability to take and develop dental x-rays
  • Strong communication and patient care skills
  • Ability to work well in a team environment
  • Empathy and patience with anxious or distressed patients.

Assistant Bank Manager

Axiom Bank
02.2007 - 08.2014
  • Supported the bank manager in daily operations and decision-making processes
  • Managed customer accounts, resolved issues, and provided financial advice
  • Assisted in the development and execution of marketing strategies, leading to a 100% growth in new accounts
  • Coordinated staff schedules and training programs to enhance team efficiency and service quality
  • Monitored loan applications and credit evaluations, ensuring adherence to risk management policies.

Education

Certification -

Academy for Dental Assistants
State College, Florida

Notary Services -

Skills

  • Financial Management
  • Customer Relationship Management
  • Regulatory Compliance
  • Team Leadership
  • Strategic Planning
  • Risk Management
  • Performance Optimization
  • Loan and Credit Services
  • Sales and Business Development

Certification

  • CM - Certified Manager Certification

Languages

French
Full Professional

Timeline

Bank Manager

BMO Bank
10.2019 - Current

Universal Banker

Truist Bank
08.2017 - 10.2019

Dental Assistant

Hillsview Family Dental
03.2015 - 08.2017

Assistant Bank Manager

Axiom Bank
02.2007 - 08.2014

Certification -

Academy for Dental Assistants

Notary Services -

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Gina Charles