Gina Chica
Lauderhill,FL
Summary
Dynamic professional with a proven track record at Elevance Health Care, excelling in customer service and critical thinking. Demonstrated ability to enhance customer loyalty and resolve high-stress situations, backed by expertise in Microsoft Office Suite and relationship building. Achieved consistent client satisfaction and operational efficiency, showcasing a blend of technical and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Customer Service Rep Billingual
Elevance Health Care
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Personal Banker
Wells Fargo Bank
12.2015 - 03.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Conducted comprehensive financial needs analyses to identify tailored solutions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Head Bank Teller, Vault Custodia, Account Officer
Citibank, NA
03.2009 - 12.2014
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
Account Excecutive
HSBC Bank USA
02.2011 - 03.2014
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Streamlined task prioritization to ensure effective account management.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Surpassed sales projections regularly by discovering new business opportunities and crafting tailored solutions for clients.
Head Teller
Washington Mutual Bank Merge With Chase
02.2004 - 03.2009
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Education
Physical Assistant
Keiser College
BrowardParalegal Studies
Citi College
Miami FlHigh School Diploma -
American Senior High
Hialeah Fl1998
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Product knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
Bilingual
English and Spanish
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Rep Billingual
Elevance Health Care
09.2023 - Current
Personal Banker
Wells Fargo Bank
12.2015 - 03.2021
Account Excecutive
HSBC Bank USA
02.2011 - 03.2014
Head Bank Teller, Vault Custodia, Account Officer
Citibank, NA
03.2009 - 12.2014
Head Teller
Washington Mutual Bank Merge With Chase
02.2004 - 03.2009
Physical Assistant
Keiser College
Paralegal Studies
Citi College
High School Diploma -
American Senior High
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