Gina Crump
Mesa,AZ
Summary
Dynamic Customer Service Representative with SRP, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven track record in complaint handling and problem resolution, leading to increased customer satisfaction and retention. Skilled in data entry and maintaining professionalism in high-pressure situations.
Community outreach events for SRP. Worked many community events, set up marketing materials, educated customers on history of Company, educated on latest programs and rebates.
Overview
25
25
years of professional experience
Work History
Customer Service Representative - Solar/EV
SRP
08.2000 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business
Western International University
Tempe, AZ05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Customer relations
- Problem resolution
Languages
English
Timeline
Customer Service Representative - Solar/EV
SRP
08.2000 - 06.2025
Bachelor of Science - Business
Western International University
Similar Profiles
Jeffrey BremerJeffrey Bremer
Auto Technician at SRPAuto Technician at SRP
Anthony GonzalezAnthony Gonzalez
Meter Engineering Intern at SRPMeter Engineering Intern at SRP
Kent NugentKent Nugent
Safety Manager at SRPSafety Manager at SRP
Abby PalmerAbby Palmer
Board Certified Behavior Analyst at Life Skills Autism AcademyBoard Certified Behavior Analyst at Life Skills Autism Academy
Daniel GarminoDaniel Garmino
Computer Technician Level 3 at Intel Corporation (via CompuCom)Computer Technician Level 3 at Intel Corporation (via CompuCom)