Gina D'Ambrosio
Woodstock,IL
Summary
COMMERCIAL OPERATIONS | PROCUREMENT | SUPPLY CHAIN MANAGEMENT
Results-driven Commercial Operations and Supply Chain Professional with experience in procurement, customer account management, logistics coordination, inventory control, and operational process improvement. Proven ability to manage customer contracts, pricing structures, vendor negotiations, and cross-functional operations in fast-paced manufacturing and distribution environments. Recognized for improving workflow efficiency, strengthening customer and vendor relationships, reducing operational delays, and supporting profitability through strategic purchasing and process optimization.
Overview
12
12
years of professional experience
Work History
Commercial Operations Specialist
Hydro Aluminum Metals USA
05.2025 - Current
- Manage end-to-end customer order fulfillment including contract administration, pricing structures, scrap bank management, and invoicing in accordance with corporate standards.
- Prepare and support annual customer supply contracts and assist Sales during budget planning cycles.
- Ensure strict compliance with contractual pricing formulas and shipment call-offs while resolving customer inquiries promptly.
- Coordinate production, logistics, metal management, and credit teams to optimize inventory turnover and ensure on-time delivery.
- Monitor claims, concessions, and account performance metrics to minimize financial exposure.
- Oversee credit limit monitoring and partner with Credit Management to maintain account stability.
- Execute metal hedging activities for assigned accounts to mitigate pricing risk.
Parts Department Manager
Erwin Junker Machinery
07.2019 - 05.2025
- Directed purchasing operations, vendor negotiations, and inventory management to maintain optimal stock levels and support profitability goals.
- Served as the primary liaison between U.S. operations and European headquarters regarding vendor pricing, procurement strategy, and inventory alignment.
- Developed and implemented streamlined order-processing workflows that improved operational efficiency and reduced delays.
- Managed purchase orders, requisitions, revenue tracking, and inventory reporting while maintaining strong audit and documentation controls.
- Coordinated domestic and international shipping logistics to ensure accurate and timely deliveries.
- Supervised and trained parts assistants along with warehouse and shipping personnel.
- Built strong customer and vendor relationships that contributed to repeat business and improved service responsiveness.
Office Manager
Mathers Recovery
04.2014 - 07.2019
- Oversaw daily office operations in a healthcare environment while ensuring HIPAA compliance and administrative accuracy.
- Managed patient scheduling, insurance verification, medical records, and intake coordination.
- Facilitated communication between patients, providers, pharmacies, and hospitals to support efficient patient care.
- Improved office workflow and patient flow to reduce wait times and enhance overall patient satisfaction.
- Performed daily cash posting, account reconciliation, and operational reporting.
- Trained new employees and supported process improvements to increase administrative efficiency.
Education
Associate of Arts -
Columbia College
Chicago, IL06-2011
Skills
CORE COMPETENCIES
Commercial Operations & Contract Administration
Procurement & Strategic Purchasing
Supply Chain & Inventory Management
Vendor Relations & Negotiation
Customer Account Management
Logistics & Order Fulfillment
Pricing Analysis & Cost Control
Process Improvement & Workflow Optimization
SAP & Microsoft Office Suite
Credit & Revenue Monitoring
Cross-Functional Team Collaboration
Training & Team Leadership
Timeline
Commercial Operations Specialist
Hydro Aluminum Metals USA
05.2025 - Current
Parts Department Manager
Erwin Junker Machinery
07.2019 - 05.2025
Office Manager
Mathers Recovery
04.2014 - 07.2019
Associate of Arts -
Columbia College