Gina Darwent

• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation.
• Boosted sales through effective product recommendations and upselling techniques.
• Provided in-depth product knowledge to customers, resulting in informed purchasing decisions.
• Conducted regular price audits to ensure pricing consistency across all products in the store.
• Helped maintain an orderly backroom storage area by organizing stock deliveries according to company guidelines.
• Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
• Assisted with inventory management tasks, ensuring accurate stock levels and timely replenishment.
• Collaborated with fellow team members to achieve daily sales goals and optimize store operations.
• Facilitated smooth opening and closing procedures, ensuring efficient store operations at all times.
• Engaged with customers on the shop floor, creating a welcoming atmosphere that encouraged repeat business.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Prepared orders for shipment by picking, packing, and labeling bags to tell which bags go to which customer for the drivers to see.

• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently pick items for customer orders.
• Consistently lifted materials weighing as much as 50 pounds.

• Assisted with safe housekeeping procedures, maintaining clean work stations and areas
• Prepared orders quickly, pulling and packing products for quick shipment
• Avoided safety hazards by correctly operating company tools and equipment
• Helped fellow warehouse workers to manage incoming and outgoing products
• Supported inventory accuracy and recorded material movements in company software
• Lifted weights of up to 50lbs while minimizing risk of personal injury
• Worked for extended periods of time in uncomfortable conditions
• Operated material handling equipment to move goods
• Received and printed orders using warehouse operating system
• Kept aisles clean, orderly and hazard-free
• Assisted mechanics with getting tools and parts mechanics needed
• Delivered parts to aircraft that were going outbound and picked up inbound packages as well
• Shipping Hazmat packages via ground and air
• Improved inventory accuracy by conducting regular stock checks and maintaining updated records.

• Packed and labeled merchandise to prepare for loading and shipment to customers
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates
• Operated material handling equipment to move goods
• Assisted with safe housekeeping procedures, maintaining clean work stations and areas
• Consistently lifted materials weighing as much as 50 pounds.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
• Operated jet bridge to meet aircraft as well as moving the jet bridge away from the aircraft for departure
• Checked in guests for flights
• Re-booked passengers who missed flights as well as giving hotel accommodations when the reasoning is within the policy
• Worked at multiple service centers within the airport to assist guests
• At times helped with the third party wheelchair company to help move around guests who needed wheelchair assistance
• Often went down to the ground level to speak with the ramp agents loading the plane to see if the pets were loaded up as well as luggage for those who get the claim at gate tags put onto their bags
• Controlled flights using computer to rearrange guests so kids are sitting with at least one adult in the party and make sure all guests seats are accommodated
• Spoke with pilots as well to give them updates on any delays or special guests on their aircraft

• Packed and labeled merchandise to prepare for loading and shipment to customers
• Used pallet jacks to move items to and from warehouse locations
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates
• Printed shipping labels to place on packages
• Placed stickers on large multi-pallet deliveries for semi trailers letting them know that all these go to the same location
• Used small handheld device to scan totes and get carts ready for delivery drivers
• Consistently lifted materials weighing as much as 50 pounds.

• Stocked, replenished and organized inventory to keep store merchandise fresh
• Unloaded and moved merchandise to maintain aisles and set up product displays
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise
• Drove box truck to deliver and pick up deliveries from Alaska Cargo building
• Delivered aircraft parts to mechanics within the maintenance hanger as well as taking packages to aircraft, using a van sized vehicle, for transport to other maintenance hangers in different states
• Picked items from shelves and got them ready for the runner, person who delivers the packages, to take out to the aircraft or mechanics
• Shipped out packages via ground transportation

• Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
• Welcomed large volume of guests and improved overall customer service
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
• Invited guests to join loyalty programs and special promotions to stay connected
• Greeted and assisted guests with variety of inquiries, promoting service standards
• Cultivated professional relationships with guests, improving customer retention through coordinated service

• Used pallet jacks to move items to and from warehouse locations
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates
• Consistently lifted materials weighing as much as 50 pounds.

• Provided guests with positive experience and professional impression
• Welcomed large volume of guests and improved overall customer service
• Managed customer complaints and rectified issues to complete satisfaction
• Elevated customer satisfaction ratings, managing issues for speedy resolution
• Mentored new staff on correct procedures, compliance requirements and performance strategies
• Provided details and directions for area attractions
• Accepted tickets and directed guests to desired locations
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
• Greeted and assisted guests with variety of inquiries, promoting service standards