GINA DAVENPORT

Experience professional seeking to assist and direct individuals and families residing in At-Risk communities with Supportive Services that provide education, counseling, and making necessary referrals for other social services entities; would be ideally suitable.

New York Public Library, Front Desk Receptionist / Customer Service, 01/2011, 12/2012

Handles patients billing inquiries in a timely manner., General understanding of patient accounting procedures specifically Outpatient Billing and Collection methodology., Manage account balance to discover outstanding debts or other inconsistencies., Updating accounting of records with new payments, balances, customer information., Answer questions and handle complaints from customer regarding bills., Checking the data input in the accounting system to ensure accuracy of final bill., Usage and familiarity with patients records, UB-04, 1500 billing mechanism system, Acceptance reports, Error reports., Collects all information needed to calculate bill receivables., Answers, greets callers and provides them with quick, easy access to information while maintaining the highest possible level of customer service., Provides information, and/or taking messages as necessary; determines and records how the caller heard about us., Answers routine frequently asked and scripted questions, and provides information about services., Updates inquiry tracking system to reflect actions taken, responses given and inquiries forwarded for further research and response., Troubleshoots problem areas to recommend revised policies and procedures for customer service; may monitor calls to ensure quality of service and to determine information needed., Answers telephone and either responds to inquiry, directs caller to appropriate personnel or obtains details of patients request and sends to appropriate Doctor., Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy., Registers patients by verifying that patient’s record is up to date and accurate and makes appropriate changes in computer system and on patients’ chart., Enters confidential personal health information and financial information into computerized system with a high rate of accuracy and complies with federal and local laws in ensuring patient privacy., Provides world-class customer service by meeting the needs of customers; recommends, selects, and helps locate or obtain merchandise based on their needs and desires; answers questions regarding services., Confers with customers via telephone or in person in order to provide information about services offered, cancels accounts, and obtains details of complaints., Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; resolves conflicts efficiently and effectively ensure that appropriate measures are made to resolve customers' problems.