Gina Devenney
Summary
Customer Service Representative bringing top-notch skills in communication, time management and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lead Patient Service Specialist
NovaCare Rehabilitation
Philadelphia, PA
10.2021 - Current
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Foster positive work relationships with the central billing office, staff, and referral sources
- Serve as designated trainer for new hires
- Provide administrative support for seven offices in Philadelphia
- Conduct first and second round interviews for potential new hires
- Partner with Revenue Cycle Managers and operations to design and implement training for centers on new policy, procedure and system updates within Revenue Cycle
Patient Service Specialist
NovaCare Rehabilitation
Philadelphia, PA
06.2019 - 10.2021
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
Sports Administrator
CAL Sports Academy
Harleysville, PA
11.2018 - 05.2019
- Scheduling events for basketball program such as AAU tournaments, in-house basketball leagues, summer camps, and team practices
- Hiring and scheduling officiating crews for basketball games
- Planning fundraisers and community outreach programs for youth basketball programs
- Ordering sports equipment and team uniforms
- Manage team schedules on League App
Patient Service Associate
Penn Medicine
Philadelphia, PA
03.2018 - 11.2018
- Perform general office duties such as scanning and faxing documents
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Education
Master of Science - Healthcare Management
Immaculata University
Immaculata, PA05.2021
Nursing Home Administrator Training Program - Nursing Home Administrator
Penn State University - Abington Campus
Abington, PA03.2021
Bachelor of Science - Allied Health - Professional Health Sciences
Immaculata University
Immaculata, PA05.2018
Skills
- Proficiency and knowledge of insurance websites such as Navinet, Pear, Availity, Evicore, and Carelon
- Prior use of systems such as EPIC, Qgenda, PennChart, Med Hub, and Net Health
- Adaptability and Flexibility
- Effective Communication
- Conflict Resolution
- Time Management
Accomplishments
- Immaculata University Office of Student Involvement Student Leadership Recognition Award 2016
- Colonial States Athletic Conference All-Academic Team 2015, 2017, and 2018
- Immaculata University Dean's List 2017 and 2018
Timeline
Lead Patient Service Specialist
NovaCare Rehabilitation
10.2021 - Current
Patient Service Specialist
NovaCare Rehabilitation
06.2019 - 10.2021
Sports Administrator
CAL Sports Academy
11.2018 - 05.2019
Patient Service Associate
Penn Medicine
03.2018 - 11.2018
Master of Science - Healthcare Management
Immaculata University
Nursing Home Administrator Training Program - Nursing Home Administrator
Penn State University - Abington Campus
Bachelor of Science - Allied Health - Professional Health Sciences
Immaculata University