Gina Devenney
Summary
Customer Service Representative bringing top-notch skills in communication, time management and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lead Patient Service Specialist
NovaCare Rehabilitation
10.2021 - Current
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Foster positive work relationships with the central billing office, staff, and referral sources
- Serve as designated trainer for new hires
- Provide administrative support for seven offices in Philadelphia
- Conduct first and second round interviews for potential new hires
- Partner with Revenue Cycle Managers and operations to design and implement training for centers on new policy, procedure and system updates within Revenue Cycle
Patient Service Specialist
NovaCare Rehabilitation
06.2019 - 10.2021
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
Sports Administrator
CAL Sports Academy
11.2018 - 05.2019
- Scheduling events for basketball program such as AAU tournaments, in-house basketball leagues, summer camps, and team practices
- Hiring and scheduling officiating crews for basketball games
- Planning fundraisers and community outreach programs for youth basketball programs
- Ordering sports equipment and team uniforms
- Manage team schedules on League App
Patient Service Associate
Penn Medicine
03.2018 - 11.2018
- Perform general office duties such as scanning and faxing documents
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Education
Master of Science - Healthcare Management
Immaculata University
Immaculata, PA05.2021
Nursing Home Administrator Training Program - Nursing Home Administrator
Penn State University - Abington Campus
Abington, PA03.2021
Bachelor of Science - Allied Health - Professional Health Sciences
Immaculata University
Immaculata, PA05.2018
Skills
- Proficiency and knowledge of insurance websites such as Navinet, Pear, Availity, Evicore, and Carelon
- Prior use of systems such as EPIC, Qgenda, PennChart, Med Hub, and Net Health
- Adaptability and Flexibility
- Effective Communication
- Conflict Resolution
- Time Management
Accomplishments
- Immaculata University Office of Student Involvement Student Leadership Recognition Award 2016
- Colonial States Athletic Conference All-Academic Team 2015, 2017, and 2018
- Immaculata University Dean's List 2017 and 2018
Timeline
Lead Patient Service Specialist
NovaCare Rehabilitation
10.2021 - Current
Patient Service Specialist
NovaCare Rehabilitation
06.2019 - 10.2021
Sports Administrator
CAL Sports Academy
11.2018 - 05.2019
Patient Service Associate
Penn Medicine
03.2018 - 11.2018
Master of Science - Healthcare Management
Immaculata University
Nursing Home Administrator Training Program - Nursing Home Administrator
Penn State University - Abington Campus
Bachelor of Science - Allied Health - Professional Health Sciences
Immaculata University
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