ANDREA MARRONE
Deptford,NJ
Summary
Personable and highly organized individual with knack for managing schedules and communications efficiently. Possesses knowledge of office software and document management systems, coupled with excellent written and verbal communication skills. Committed to enhancing office productivity and ensuring seamless administrative operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Manager
Eastern Neurodiagnostic Associates
Voorhees, NJ
11.2019 - Current
- Collaborated with insurance providers to obtain necessary authorizations for scheduled procedures, minimizing delays or cancellations due to coverage issues.
- Maintained a high level of organization in managing appointment calendars for multiple physician's simultaneously without compromising accuracy or efficiency.
- Mitigated risk of miscommunication between departments by proactively sharing updates on schedules.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Assisted physicians in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Increased accuracy in physician scheduling by developing and maintaining a centralized calendar system for all medical personnel.
- Facilitated successful transition during mergers or acquisitions through seamless integration of new team members into existing staffing structure.
- Adapted to new systems quickly.
Office Administration Manager
Advanced Orthopaedic Centers
Woodbury, NJ
04.2015 - 10.2019
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Implemented new software solutions to enhance data organization, automating repetitive tasks and reducing human error risk factors significantly.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Facilitated smooth transitions during periods of change by implementing effective change management strategies tailored to the specific situation at hand.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Established team priorities, maintained schedules and monitored performance.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Front Desk Manager
Doctor David and Gilbert, D.P.M
West Deptford, NJ
08.2004 - 01.2015
- Oversaw procedures ensuring patient privacy and rights during service delivery.
- Coordinated and maintained schedules for medical personnel and patients.
- Handled patient complaints to ensure satisfaction.
- Facilitated seamless communication among patients, families, and staff.
- Guided new staff through necessary procedures and technical skills.
- Monitored stock quantities to prevent shortages and overstocking.
- Direct front desk operations and coordinate medical claims.
- Managed timely submission of claims to insurers.
- Processed datasets to ensure accuracy and consistency.
Education
Associates of Arts - Arts & Sciences
Gloucester County Community College
Sewell, NJBachelor of Arts - Gerontology And Business
University of Maryland College
Adelphi, MD2014
Skills
- Proficient in various Electronic Medical Records for scheduling, charting, and accounts payable and receivable
- Proficient in multiple web-based medical insurance platforms for eligibility and pre-certification such as: Availity, Evicore, Carelon, and Navinet
- Experienced in creating and obtaining prior authorization, pre-certification, and referrals
- Excellent in Microsoft Office programs
- Outstanding interpersonal, communication skills, excellent customer service, detail oriented and able to work in a fast-paced environment
- Experienced in billing insurance policies
- Knowledge of safety and compliance guidelines
- Strong work ethic
References
References
Available upon request
Certification
Certified in CPR and First Aid, American Heart Association, 2025.
Timeline
Administrative Manager
Eastern Neurodiagnostic Associates
11.2019 - Current
Office Administration Manager
Advanced Orthopaedic Centers
04.2015 - 10.2019
Front Desk Manager
Doctor David and Gilbert, D.P.M
08.2004 - 01.2015
Associates of Arts - Arts & Sciences
Gloucester County Community College
Bachelor of Arts - Gerontology And Business
University of Maryland College