Summary
Overview
Work History
Education
Skills
Timeline
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Gina Eglen

The Colony,TX

Summary

High performing sales professional with over 5 years’ experience in IT and Security, known for contributions of territory growth and for being focused on customer satisfaction. Extensive sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Envysion Inc
10.2022 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Account Manager / Wesco

Anixter
06.2017 - 10.2022
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Established new accounts through cold calling and personal visits to potential customers.

Education

Business science

Collin College

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The Colony High School
2006

Skills

  • Customer Service and Assistance
  • Inventory Control Processes
  • Customer Retention
  • Account Management
  • Business Development
  • Revenue Growth
  • Key Account Development
  • Salesforce CRM Experience
  • Strategic Communication

Timeline

Customer Success Manager

Envysion Inc
10.2022 - Current

Account Manager / Wesco

Anixter
06.2017 - 10.2022

Business science

Collin College

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The Colony High School

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Gina Eglen