Gina Formicola
Experienced Bartender & Server
Williamstown,NJ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server, Bartender & To-Go Specialist
Applebee's Neighborhood Grill & Bar
Mount Laurel, NJ
02.2018 - 06.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server & Server Manager
Kountry Kitchen
Elmer, NJ
03.2015 - 01.2018
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained incoming staff on restaurant practices and procedures.
- Approved regular payroll submissions for employees.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJSkills
Beverage preparation
Responsible alcohol service
Point of sale operation
Menu memorization
Food sales and promotion
High-volume dining
Stocking and replenishing
Dining area maintenance
Classic cocktails
Hospitality service expertise
Engaging personality
Highly reliable
Handling difficult customers
Timeline
Server, Bartender & To-Go Specialist
Applebee's Neighborhood Grill & Bar
02.2018 - 06.2021
Server & Server Manager
Kountry Kitchen
03.2015 - 01.2018
High School Diploma -
Delsea Regional High School