Gina Garza
Round Rock,TX
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Positive reinforcement and coaching, honest and healthy growth for the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Manager IV
AT&T Mobility
06.2022 - Current
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Retail Sales Manager II
AT&T Mobility
01.2022 - 05.2022
- Aligned company goals with customer outcomes and increased satisfaction by educating my team with the strategies to be successful.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
Assistant Store Manager
AT&T Mobility
01.2021 - 12.2021
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maximized profits by reducing shrinkage through loss prevention strategies.
Assistant Sales Manager
AT&T Mobility
01.2019 - 12.2020
- Successfully trained my team and demonstrated, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Conducted daily effective sales huddles with my team to focus on behaviors that would convert to sales.
- Assisted sales team with completing customer transactions and managing issues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - Music Theory And Composition
WCJC
Wharton, TXAssociate of Science - Sports And Fitness Administration
International Sports Science Association
08.2018
Skills
- Delegating tasks
- Staff Training and Development
- Brand Development
- Goal Setting and Achievement
Accomplishments
- Business Certified: 2010- Present
- SEA award 2024
- Summit Winner 2018
- Achieved 115% overall attainment over a year through effectively training my team positive verbiage.
Certification
- Bronson Kalilikane-Area Retail Sales Manager
- Jeremiah Schmitt- Director of Sales
- Melissa Hale- Area Retail Sales Manager indirect
- Dionne Sullivan- Retail Sales Manager
- Jessica Garcia- Sr. Specialist Tech Service Manager
Timeline
Retail Sales Manager IV
AT&T Mobility
06.2022 - Current
Retail Sales Manager II
AT&T Mobility
01.2022 - 05.2022
Assistant Store Manager
AT&T Mobility
01.2021 - 12.2021
Assistant Sales Manager
AT&T Mobility
01.2019 - 12.2020
No Degree - Music Theory And Composition
WCJC
Associate of Science - Sports And Fitness Administration
International Sports Science Association
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