Gina Garza
Webberville,Tx
Summary
Dynamic and results-oriented professional with a proven track record at Dollar General, adept at leading teams to exceed sales goals through exceptional customer service and efficient operational management. Skilled in leveraging active listening and leadership to mentor staff and optimize store performance. Demonstrates adaptability and a commitment to excellence, driving retail productivity and customer loyalty. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dollar General
Webberville, USA
01.2023 - Current
- Supervision over store employees occurs occasionally when the manager is absent.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completion of reports, office paperwork, and preparation of deposits.
- Processed POS transactions for checks, cash, and credit purchases or refunds.
- Receiving, stocking, restocking, product rotation, arranging, and organizing merchandise of 40 lbs or heavier.
- Checked identification for proof of age, and refused alcohol and tobacco for underage customers.
- Mentor new team members on POS system operations, customer service strategies, and sales goals.
- Promoted customer loyalty and consistent sales by delivering knowledgeable customer service assistance and providing solutions as they arise.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided mentorship for employees to generate sales, promote effective up selling and cross-sell to improve retail productivity.
Delivery driver
Favor
Austin, USA
09.2022 - 12.2022
- Greeted recipients, delivers high quality packages and parcels in a safe and timely manner
- Developed strong sense for efficient routes to avoid all traffic and constructions on local roads and highways
- Communication with customers for best knowledge on providing alternatives for customers and current status maintaining a professional relationships
Outside Garden Associate
Lowes
Bastrop, USA
04.2022 - 08.2022
- Stocked Inventory organized and displayed products and plants
- Providing assistance to customers with lifting products off shelves and loading in designated area into their vehicle
- Achieving sales by proactively interact with customers that best suits their tastes, interest and needs with customer satisfaction
- Checked stock levels and restocked shelves as needed within the garden department.
- Maintained a daily clean and safe work space for team associates and potential customers
- Forklift experience and other company machinery for stocking and assisting customers
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier/Front Desk
Taco Bell
, USA
01.2017 - 03.2022
- Balanced at the beginning and ending of each shift, investigating and resolving any discrepancies.
- Prepared customers' orders and bagged them for easy carrying.
- Maintained a clean and organized work environment.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Curbside/Bakery
H.E.B
Austin, USA
12.2020 - 01.2021
- Personal shopper bringing expert shopping and time management abilities.
- Knowledgeable in using mobile app software to complete the shopping list orders online.
- Skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock products.
- Ability to work in harsh weather conditions, such as rain, cold, and heat, safely.
- Prepared a variety of baked goods, such as cookies, pies, breads, cupcakes, and cakes.
- Decorated cakes, cupcakes, and other baked goods according to customer specifications.
- Packaging and labeling baked goods.
- Ensuring sanitation standards in the work area.
- Monitoring all products' shelf life, ensuring the freshness of the baked goods.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Lash Stylist
Ritual Salon
, USA
01.2011 - 05.2016
- Met clients' lash preferences according to length, width, and volume.
- Applied appropriate lashes with professional eyelash adhesive based on the customer's eye shape and natural thickness of lashes.
- Developed solid relationships with customers and co-workers.
- Kept a full schedule of clients by earning repeated business and marketing services for potential new clients.
- Assisted customers with checking in, scheduling, and handling payments.
- Collaborated with team members to meet daily demands and challenging projects in the salon.
- Maintain all lash tools in the sanitizing sterilizer, UV equipment, and barbicide jar.
- Overall, it exceeded clients' expectations of their lash relaxing and enhancing experience.
- Provided customized eyelash extensions services based on clients' desired look, including classic, volume and hybrid styles.
Data Entry
Maximus
, USA
02.2009 - 01.2010
- Processed chip insurance applications for qualified applicants.
- Interfaced with departments, maintaining managed care knowledge.
- Meet processing care guidelines, duties, and standards.
- Maintained a clean workspace.
- Received and reviewed faxes, scans, forms, and images to complete determination, approval, or recommendations.
- Maintaining great communication with supervisors to discuss resolutions for documents.
- Excellent organizational skills and attention to detail.
- Ensured accuracy of data entry into database systems.
- Performed data entry into company database systems.
Customer Service
Harte Hanks
, USA
07.2006 - 05.2007
- Responsible for receiving inbound calls and troubleshooting single-call resolution, maintaining customer satisfaction.
- Assisted with resolving escalated customer service complaints.
- Patiently listening and communicating company policies with empathy.
- Document symptoms, troubleshooting steps, and compose professionally written emails, typing 30 words per minute.
- Clear verbal communication skills, and guiding and educating customers through all technical skill levels.
- Diffuse an irate customer from escalated complaints.
- Ability to multitask by speaking on the phone, utilizing multiple applications for research, and typing at the same time.
- Adapt to change in product and process in a fast-paced team environment.
- Ability to probe and identify customers' needs with confidence, professionalism, courtesy, and ownership in resolving customers' issues.
Education
Licensed Esthetician -
Vogue
Austin05.2009
High School Diploma -
Manor High School
Manor05.2004
Skills
- Active listening
- Communication
- Customer Service
- Computer Skills
- Interpersonal skills
- Leadership
- Time management
- Problem solving
- Transferable skills
- Detailed organization
- Work Planning and Prioritization
- Creativity
- Reliability
- Teamwork
- Adaptability
- Flexible schedule
- Mentoring and coaching
- Upselling and cross-selling
- Time management
- Stock rotations
- Performance evaluations
Languages
- English, Fluent
- Spanish, Conversational
Timeline
Assistant Store Manager
Dollar General
01.2023 - Current
Delivery driver
Favor
09.2022 - 12.2022
Outside Garden Associate
Lowes
04.2022 - 08.2022
Curbside/Bakery
H.E.B
12.2020 - 01.2021
Cashier/Front Desk
Taco Bell
01.2017 - 03.2022
Lash Stylist
Ritual Salon
01.2011 - 05.2016
Data Entry
Maximus
02.2009 - 01.2010
Customer Service
Harte Hanks
07.2006 - 05.2007
Licensed Esthetician -
Vogue
High School Diploma -
Manor High School
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