GINA GONZALES
RANCHO MIRAGE ,CA
Summary
Friendly, punctual and enthusiastic team player. Organized experience completing projects efficiently by leveraging top-notch prioritization .Keeping detailed records and promoting excellence in all interactions. Knowledgeable and dedicated customer service professional with extensive experience and proven skills in establishing rapport with clients. Motivated Specialize in quality, speed Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
El Paron Hand Crafted Taco
101 S. Palm Canyon Drive , California
07.2020 - Current
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Public Relations Specialist
Premier Senior Home Care
PALM DESERT , CA
05.2017 - 07.2020
- Coordinated and participated in promotional activities and several trade shows.
- Developed innovative marketing and PR strategies.
- Developed and deepened relationships with key clientss by closely monitoring , providing information and resolving concerns.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assessment Case Manager
Premier Senior in Home Care
PALM DESERT , CA
2013.Apr - 2017.Jan
- Assisted 80-100 customers in average by answering questions, responding to inquiries and handling telephone requests.
- Implemented marketing strategies which resulted in 37% growth of customer base.
- Responded to customer requests via telephone and email.
- Worked directly with client, client's family members, Facility Case Managers, to achieve appropriate placement for good fit for clients need.
- Performed initial client assessment and analysis to begin research process.
- Proven ability to learn quickly and adapt to new situations.
Sales Representative/New Home Sales Consultant
GHA Companies
RANCHO MIRAGE , CA
07.2007 - 07.2012
- Created effective organizational systems for reports, agendas, contracts and records.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
- Contacted satisfied customers to offer additional services.
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Prepared sales contracts.
- Liaised with customers, management and sales team to meet customer needs.
- Built business by hosting and attending events, launching special promotions and reaching out to local experts.
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction.
Skills
- Client assessment and analysis
- Marketing
- Sales proficiency
- Retail merchandising experience
- Creative problem solving
- Exceptional Multitasking Skills
- Public Relations and Sales
- Coordinate Events
- Motivational Leadership
- Operational Efficiency
- Suggestive Selling
- Employee Recognition
- Performance Monitoring and Evaluation
- Management Training
- Restaurant Operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
General Manager of Operations
El Paron Hand Crafted Taco
07.2020 - Current
Public Relations Specialist
Premier Senior Home Care
05.2017 - 07.2020
Assessment Case Manager
Premier Senior in Home Care
2013.Apr - 2017.Jan
Sales Representative/New Home Sales Consultant
GHA Companies
07.2007 - 07.2012
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