HAYDEN ROSENFELD
Saint Louis Park,MN
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in multiple industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Lux Massage & Life Spa
08.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new marketing and retention program.
Risk Management Specialist
The J.E.W Limited Liability
01.2011 - Current
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards and practices.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Supported [Number]-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Taught employees how to control risks at front line.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
- Kept operations in line with government regulations by carefully checking documentation.
- Collaborated with stakeholders to define project objectives and criteria.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
Internet Sales Manager
Ryan Chevrolet & Cadillac
04.2009 - 01.2011
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Located merchandise across various stores to address customer needs.
- Updated company website with deals and product packages.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
Infantryman
United States Army
11.2004 - 10.2008
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Established defensive positions to protect against enemy forces.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Conducted reconnaissance operations to gather intelligence on enemy positions.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Trained new infantry soldiers on standard operating procedures.
- Instructed squad members on proper use of weapons and equipment.
- Executed directives from command center with necessary timeliness and efficiency.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Conducted safety briefings for squad members prior to missions.
- Developed and implemented strategies to maximize squad efficiency.
- Analyzed terrain to identify advantageous positions for operations.
- Applied first aid to squad members at camps and on battlefield.
- Installed, operated and maintained field communications equipment.
- Used modern communication systems to relay orders to squad members.
- Coordinated with allied forces to achieve mission objectives.
- Utilized advanced combat tactics to maintain safety during engagements.
- Guided night patrols to search for enemy forces.
- Identified enemy targets using advanced surveillance techniques.
- Monitored and reported enemy activity to command center.
- Deployed countermeasures to repel enemy assaults.
- Led soldiers through successful engagements with enemy forces.
- Established defensive positions during hostile engagements.
- Directed reconnaissance missions to gather intelligence on enemy forces.
- Helped restore war-torn areas by contributing to reconstruction operations.
Education
Associate of Applied Science - Paralegal Studies
Rasmussen University
Online08.2024
Skills
- Customer Retention
- Quality Assurance
- Customer Service Management
- Administrative Management
- Performance Improvement
- Sales Tracking
- Schedule Management
- Program Administration
- Data Analysis
- KPI Tracking
- Revenue Generation
- Department Oversight
- Contract Administration
- Financial Oversight
- Employee Development
- Cost Control
- Business Forecasting
- Organizational Structuring
- Team Leadership
- Business Growth Initiatives
- Exposure Assessment
- Root Cause Analysis
- Stop-Loss Reporting Tools
- Liability Programs
- Memoranda of Understanding
- Employee Safety
- Incident Investigations
- Risk Advisory
- Business Process Improvement
- Operations Analysis
- Operational Reporting
Affiliations
THE CHAMBER OF COMMERCE, RESPECT MASSAGE COALITION, ABMP
Certification
- FEMA -(IS-906, IS907, IS 235.C) - 2023
- MULTISTATE P.T.C (MN) - 2023
- CLS,
- COMBATIVES LEVEL 3
Timeline
General Manager of Operations
Lux Massage & Life Spa
08.2018 - Current
Risk Management Specialist
The J.E.W Limited Liability
01.2011 - Current
Internet Sales Manager
Ryan Chevrolet & Cadillac
04.2009 - 01.2011
Infantryman
United States Army
11.2004 - 10.2008
Associate of Applied Science - Paralegal Studies
Rasmussen University
- FEMA -(IS-906, IS907, IS 235.C) - 2023
- MULTISTATE P.T.C (MN) - 2023
- CLS,
- COMBATIVES LEVEL 3
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