Angela Kennedy-Kinney
Pahrump
Summary
Results-oriented General Manager specializing in operations management, team leadership, and process enhancement across 17 locations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Great Clips
El Paso
12.2016 - 06.2025
- Oversaw daily operations across 17 locations, ensuring service quality and compliance with protocols.
- Managed staffing schedules to enhance team productivity and customer satisfaction.
- Developed training programs that improved staff skills and operational efficiency.
- Implemented inventory management systems to streamline product availability and minimize waste.
- Coordinated marketing initiatives that increased brand awareness and attracted new customers.
- Analyzed operational metrics to identify process improvement areas and reduce costs.
- Fostered positive work environment through effective communication and team-building activities.
- Resolved escalated customer service issues promptly, enhancing customer loyalty.
Education
BBA - Business
University of Pheonix
Phoenix Arizona06-2026
Skills
- Customer service
- Project management
- Inventory management
- Team building
- Operational efficiency
- Staff training
- Staff development
- Marketing strategies
- Cost control
- Customer retention
- Staff retention
- Strategic planning
- Troubleshooting and problem solving
- Inventory control
- Business development
- Employee motivation
- Goal setting
- Team building/leadership
Accomplishments
- With in Great Clips my Salons Received the Highest awards year after year. Brand Excellence, Main Sail, Million in Sales Award.
Certification
- Medical Assistant
- Cosmetologist
- Workforce commission
- HR
References
References available upon request.
Timeline
General Manager of Operations
Great Clips
12.2016 - 06.2025
BBA - Business
University of Pheonix