Kim Brems
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Eggsburgh
Salt Lake City, UT
02.2020 - Current
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase Improved productivity while reducing staff
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Original Pancake House
04.2015 - 01.2020
- Create authentic, custom guest experiences through a high level of attention and service
- Responsible for efficient and effective management of Original Pancake House
- Ensure quality in service, both in production and execution
- Participate in daily operations management of the restaurant
- Responsible for daily financial management
- Ensure safety and security of both guest and team members
- Participate in coaching, counseling, training and development of all FOH and BOH team members
- Monitored and ensured staff adhered to all company policies and procedures
- Responsible for profit and loss control
- Processed payroll
- Responsible for upholding required health and safety standards
- Hired and trained 30 employees
- Maintained staffing levels
- Managed and trained new hires.
Customer Service Manager
Alpha Warranty
04.2012 - 04.2015
- Respond to customer inquiries regarding product claims and related services
- Coordinate incoming faxes and email correspondence to ensure timely response
- Assisted customers with a warm and professional attitude.
Executive assistant (Part-Time)
Secure Financial
04.2011 - 12.2011
- Administrative duties included telephones, receptionist, data entry, correspondence, faxing, filing, financial reporting, supplies, inventory control, customer service
- Also responsible for medical scheduling, underwriting updates, and commissions.
Office Manager (Full-Time)
Gilbert Financial Services
07.1999 - 12.2011
- Financial Services Broker - Stocks, Bonds, Annuity, Life Insurance
- Directly contributed to 55% annual company revenue growth over 11 consecutive years
- Recruited, interviewed, hired, trained and managed 20 staff
- Maintained low staff turnover through effective motivational management
- Bookkeeping duties included accounts payable, accounts receivable, payroll, deposits
- Administrative duties included telephones, receptionist, data entry, correspondence, faxing, filing, financial reporting, supplies, inventory control, customer service
- Demonstrated ability to upsell additional products and services
- Skilled in resolving customer service issues and finding 'Win Win' solutions
- Excellent performance evaluations.
Customer Service (Part-Time)
Verizon
11.2006 - 06.2008
- Responded to customer inquiries regarding products, services, and complaints.
Education
A.A. -
Salt Lake Community College
Salt Lake City, UT01.1996
Skills
- Training
- Scheduling
- Payroll
- Inventory
- Operations
- Microsoft Word
- Word
- Inventory Management
- Customer Service
- Team Building
- Hiring and Onboarding
- Operations Oversight
- Performance Improvements
- Customer Relations
- Budget Control
- Financial Oversight
- Effective leader
- Cost analysis and savings
- Database Maintenance
- Records Organization and Management
- Sound Judgment
- Employee Scheduling
- Employee Development
- Payroll Administration and Timekeeping
- Revenue Growth
- Delegating Work
- Policy Development and Enforcement
- Decision-Making
- Employee Relations
- Performance Evaluations
- Relationship Building
- Employee Motivation
- Assignment Delegation
- Organizational Structuring
- Resource Allocation
- Revenue Generation
- Customer Retention
- Performance Improvement
- Staff training/development
- Strategic Planning
- Supplier Monitoring
- Inventory Control
- Recruitment
- Performance Evaluation and Monitoring
- Desktops, Laptops, and Mobile Devices
- Finance and Accounting Oversight
- Teamwork and Collaboration
- Business Management
- Inventory Tracking and Management
- Cost Control
- Financial Management
- Process Improvements
- Staff Management
- Employee reviews
- Operations Management
- Customer Service Management
- Management Team Building
- Staff Scheduling
- Administrative Management
Certification
Driver's License
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager of Operations
Eggsburgh
02.2020 - Current
General Manager
Original Pancake House
04.2015 - 01.2020
Customer Service Manager
Alpha Warranty
04.2012 - 04.2015
Executive assistant (Part-Time)
Secure Financial
04.2011 - 12.2011
Customer Service (Part-Time)
Verizon
11.2006 - 06.2008
Office Manager (Full-Time)
Gilbert Financial Services
07.1999 - 12.2011
A.A. -
Salt Lake Community College