Gina Guebara

• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Increased sales with upselling techniques and thorough knowledge of menu items, monthly specials, featured drinks and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Effectively pre-bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated respect, friendliness and willingness to help wherever needed.

SOCIAL MEDIA:

• Improved social media reach by creating Facebook events/Atmosphere TV graphics, etc and debuting new marketing strategies targeting our audience.
• Researched and analyzed industry trends to inform search marketing strategies.
• Developed creative visual assets for use in social media campaigns, driving higher engagement rates.
• Worked alongside Dineline to discuss and create effective Meta and Google campaigns for food and drink specials, happy hour. brunch and live music events.
• Increased brand awareness by developing and implementing social media marketing strategies.
• Collaborated with our outside sales, catering, management, and web development team to create specific marketing campaigns across multiple platforms collectively.
• Managed paid social media advertising campaigns to reach and engage target audiences and grow audience and current demographic.

• Expanded artistic skills by experimenting with new techniques and mediums, diversifying portfolio offerings.
• Established a strong online presence through social media platforms and personal website, attracting new clients and commissions.
• Collaborated with clients to understand their vision and produced artwork that exceeded expectations.
• Determined accurate price quotes to bring in steady business and maximize revenues
• Contributed to creative process through original ideas and inspiration.
• Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities
• Collaborated with other artists on various art projects and installations.
• Managed multiple projects simultaneously, ensuring timely completion and consistent quality.

• Corresponded with customers consistently via email, mail and phone
• Managed large account portfolios within the Multifamily industry
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Maintained relationships with Field Account Representatives and National Account Managers to maximize sales opportunities.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Reconciled accounts in a timely manner.
• Processed tax certificates and tax concessions following specific state guidelines.
• Processed credit applications.
• Processed management/ownership/financial updates regularly.
• Processed 100+ email requests daily for multiple areas of the department.
• Trained employees upon promotion into senior roles.

• Provide effective communication and guest services support to the sales, marketing and administrative team, Help sales build contracts with companies on long term stays, Investigated and resolved guest inquiries and complaints in a timely and empathetic manner, Managed quality communication, guest support and hotel amenities for each guest, Achieved high customer service and emails with a consultative, value-focused guest service approach.

• Demonstrated genuine hospitality while greeting and establishing rapport with customers.
• Increased sales significantly by upselling higher-end menu items to customers.
• Proactively prepared and was assigned to large private parties and reservations.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing regular number of regulars.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Provide a nurturing and safe environment for all of the children, Work alongside younger and new employees leading by example, Effectively communicate with parents, fellow employees and children, Placed almost permanently in the special needs room providing love and attention to the same children each week
• Hospitality: Greet families upon check in, Assign employees to rooms before shift and print out all tags, Check in children in a timely and accurate manner, Assist in rooms for employee restroom breaks, Assist management during down time with biblical craft activities to be used within the week, Effectively communicate with children, parents, staff and supervisors

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.