- Cooking
- Gardening
- Animal Welfare
- Auto Enthusiast
- DIY Home Improvement
GINA HAYNES
Woodbury
Summary
Sales and Management Professional with an intense focus on providing the highest level of service and attention. Extremely motivated. Over 20 years Big Box retail management experience. A team player with an excellent work ethic.
Overview
29
29
years of professional experience
Work History
Guest Experience Manager
Genesis of Cherry Hill
12.2023 - Current
- Deliver exceptional customer service, addressing concerns and resolving issues promptly.
- Grow Portfolio through referrals and community engagement and networking events.
- Create content for Social Media accounts.
- Exceed monthly sales and Customer Satisfaction Index goals.
- Understanding and knowledge of various Dealership software applications and tools.
Client Advisor
BMW of Mt Laurel
01.2019 - 12.2023
- Created substantial book of business and cultivated brand and store loyalty
- Attended BMW College
- Assisted in driving sales through promotions and marketing
- Expanded BDC and internet sales team capabilities
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Logistics Manager
Nordstrom
01.2015 - 01.2019
- Oversee freight flow and team
- Consistently achieved monthly metrics
- Responsible for Holiday freight flow
- Processed 30-60k pieces per week
Market Manager
Knight Transportation
01.2013 - 01.2015
- Load planner and customer retention for large Texas markets
- Worked with grocery and medical distribution centers to maintain on-time delivery metrics
- Trucking dispatch, DOT Compliance and HazMat knowledge
Zone Manager
Lowe's
01.2006 - 01.2015
- Oversee Kitchen Design, Plumbing and Paint departments
- Inventory Management, Merchandising, Loss Prevention measures to control Shrink
- Coaching and training associates
Operations Manager
Home Depot
01.1996 - 01.2006
- Consecutive promotions based on exemplary performance
- Staffing, Training, Mentoring, Payroll, Bookkeeping, Receiving, Front End Operations, Shrink Awareness, P&L Management, Inventory Management and Public Relations
Education
Associate of Arts and Sciences -
DCCC
Media, PA01.1996
Skills
- Exceptional communication
- Sales and upselling
- Brand representation
- Client relationship management
- Business development
- Team member development
- Policy adherence
- Account management
- Inventory control
- Merchandise planning
- Process and procedure development
- Operations management
Interests
Timeline
Guest Experience Manager
Genesis of Cherry Hill
12.2023 - Current
Client Advisor
BMW of Mt Laurel
01.2019 - 12.2023
Logistics Manager
Nordstrom
01.2015 - 01.2019
Market Manager
Knight Transportation
01.2013 - 01.2015
Zone Manager
Lowe's
01.2006 - 01.2015
Operations Manager
Home Depot
01.1996 - 01.2006
Associate of Arts and Sciences -
DCCC
Similar Profiles
Eric GlassEric Glass
Genesis Experience Manager at Genesis of Cherry HillGenesis Experience Manager at Genesis of Cherry Hill
Stacy A. GriffinStacy A. Griffin
Realtor at Realtor, Re/Max Preferred Cherry Hill and Mullica Hill NJRealtor at Realtor, Re/Max Preferred Cherry Hill and Mullica Hill NJ
Jennifer SantanielloJennifer Santaniello
Registered Nurse at Jefferson Health-Cherry HillRegistered Nurse at Jefferson Health-Cherry Hill