Gina Hays
Lone Grove,OKLAHOMA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2025
2025
years of professional experience
Work History
Furniture Sales Associate
Ashley Furniture Homestore
- Demonstrated product features, benefits, and care instructions to enhance customer experience.
- Processed transactions accurately using point-of-sale systems for efficient sales operations.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Conducted follow-up communications with clients to foster relationships and encourage repeat business.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Negotiated favorable terms with suppliers, improving store's profit margins on high-ticket items.
Lead Sales Key Holder
Dollar General
05.2023 - 10.2024
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Production Line Worker
AAF Flanders
03.2021 - 04.2023
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Performed quality checks on products to ensure compliance with quality standards.
Customer Service Cashier
Walmart
08.2019 - 06.2021
- Built loyal clientele through friendly interactions and consistent appreciation.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Counted and balanced cashier drawers.
Education
Associate of Applied Science - Nursing
Murray State College
Ardmore, OK05-2016
Skills
- Customer service
- Sales floor management
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Product promotion
- Retail sales
- Influencing skills
- Customer service management
- Cash handling accuracy
- Analytical thinking
- Interpersonal skills
Timeline
Lead Sales Key Holder
Dollar General
05.2023 - 10.2024
Production Line Worker
AAF Flanders
03.2021 - 04.2023
Customer Service Cashier
Walmart
08.2019 - 06.2021
Associate of Applied Science - Nursing
Murray State College
Furniture Sales Associate
Ashley Furniture Homestore