Summary
Overview
Work History
Education
Skills
References
Timeline
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Gina Hernandez

Brownstown,MI

Summary

A highly motivated individual with a passion for delivering excellent customer service. Skilled in problem solving, active listening, and communication. Seeking to leverage these skills in a Servicing position at Rocket mortgage.

Overview

5
5
years of professional experience

Work History

Client Connection Specialist

Rocket Mortgage
Detroit, Michigan
09.2021 - Current
  • Perform a heavy volume of inbound/outbound calls maintains 100+ dials per hour.
  • Filter leads on behalf of the companies client by staying current pn market and product shifts.
  • Effectively and efficiently perform work inn the internal propriety software and technology of the company.
  • Respond to all communication urgently while balancing phone calls, emails, and chat messages appropriately.
  • Participate in regular trainings on company products.
  • Participate in team interaction.

Server/Restaurant Hostess

Leo's Coney Island
Riverview, Michigan
07.2019 - 09.2021
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

High School Diploma -

Asher Adult Education
Southgate, MI
06-2020

Skills

  • Client services
  • Customer retention
  • Conflict management
  • Communication skills
  • Adaptability
  • Upselling
  • Time management
  • Interpersonal skills

References

References available upon request.

Timeline

Client Connection Specialist

Rocket Mortgage
09.2021 - Current

Server/Restaurant Hostess

Leo's Coney Island
07.2019 - 09.2021

High School Diploma -

Asher Adult Education

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Gina Hernandez