Gina Hutchinson
Oxford,MS
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. 1 Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Driven Pharmacy Technician with 15 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Customer-oriented Pharmacy Technician bringing 15 years of experience and strong background in 15 pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Fred's Pharmacy
2005.09 - 2019.10
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
Education
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Holmes Community College
Goodman, MS05.2022
Skills
- Drug Storage Procedures
- Pharmacy and Customer Records Management
- Intravenous Admixture Preparation
- Manual and Automated Medication Dispensing
- HIPAA
- Aseptic Techniques
- Drug Inventory Control
- Inventory Control
- Report Preparation
- Staff Development
- Regulatory Compliance
- Advanced Math Skills
- Insurance Verification
- Updating Medication Histories
- Insurance Billing
- New Hire Onboarding
- Team Collaboration
- Patient Confidentiality
- Workflow Optimization
Affiliations
National Community Pharmacy Association (NCPA)
Student National Pharmaceutical Association (SNPhA)
Pharmacy Club
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Fred's Pharmacy
2005.09 - 2019.10
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Holmes Community College
- CPhT - Certified Pharmacy Technician
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