Erin Gates
Student/Waitress
Oxford,MS
Summary
Motivated and customer-oriented professional with a strong foundation in business principles and hands-on experience in high-paced service environments. Proven ability to deliver exceptional service and manage conflict effectively through teamwork and communication, gained from work at Ajax Diner. Complemented by academic training in entrepreneurship at the University of Mississippi, with practical experience in market research, customer acquisition, business model development, financial planning, and digital marketing. Eager to bring a service-driven mindset and entrepreneurial skill set to a dynamic role in the business sector.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Ajax Diner
Oxford, MS
05.2024 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Restaurant Server/Bartender
Oxford Country Club
Oxford, MS
01.2023 - 01.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Austin Country Club
Austin, TX
03.2022 - 09.2022
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
Education
BBA - Entrepreneurship
University of Mississippi
University, MS 05.2001 -
Skills
Customer service
Detailed market research
Product marketing
Business model development
Business development
Digital marketing strategy
Service quality
Conflict management
Large party coordination
Team collaboration
Timeline
Restaurant Waiter
Ajax Diner
05.2024 - Current
Restaurant Server/Bartender
Oxford Country Club
01.2023 - 01.2024
Server/Bartender
Austin Country Club
03.2022 - 09.2022
BBA - Entrepreneurship
University of Mississippi
05.2001 -
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