Gina Jackson
Tampa,FL
Summary
Experienced healthcare administrative professional specializing in claims processing, auditing, and medical records documentation within governmental and behavioral health systems. Demonstrates expertise in HIPAA compliance, regulatory procedures, and electronic records systems. Currently pursuing AAPC Certified Professional Biller (CPB) and Certified Professional Coder (CPC) credentials to enhance skills in healthcare revenue cycle management.
Overview
24
24
years of professional experience
Work History
Claims Processing Specialist
Veterans Benefits Administration – U.S. Department of Veterans Affairs
Pittsburgh, USA
09.2023 - Current
- Reviewed and processed veterans’ benefit claims, ensuring compliance with federal regulations and procedural guidelines to facilitate timely approvals.
- Analyze medical documentation and supporting records to determine claim eligibility and accuracy.
- Identify discrepancies in documentation and resolve issues to ensure data accuracy and regulatory compliance.
- Maintain strict confidentiality of sensitive personal and medical information in accordance with federal privacy regulations.
- Maintained accurate records in electronic claims processing systems, supporting quality review processes to uphold data integrity.
Medical Assistant / Case Manager
Greater Lakes Mental Healthcare
Lakewood, USA
01.2018 - 12.2020
- Coordinated behavioral health services, ensuring accurate patient documentation and records to support care continuity.
- Managed patient records, ensuring compliance with HIPAA and organizational policies to protect patient privacy.
- Assisted providers with documentation, care coordination, and communication across care teams.
- Maintained detailed information in electronic health record systems to enhance data accessibility for care teams.
Billing Specialist
Family Centered Services
Fairbanks, USA
01.2002 - 12.2004
- Verified billing information and corrected discrepancies, facilitating timely claim submissions.
- Processed medical billing documentation, ensuring accurate healthcare reimbursement.
- Reviewed documentation related to claim processing, enhancing accuracy and compliance.
- Maintained organized patient financial and billing records.
Education
Certified Professional Biller (CPB), Certified Professional Coder (CPC)
AAPC Certifications
03-2026
Electronic Health Records Specialist Certificate -
Pierce College
Medical Assistant Certificate -
Pima Medical Institute
Skills
- Claims Processing
- Medical Billing Fundamentals
- Healthcare Claims Systems
- Revenue Cycle Support
- Medical Records Documentation
- Documentation auditing
- HIPAA Compliance
- Regulatory Compliance
- Confidential Records Management
- Electronic Health Records (EHR)
- EHR systems
- Data Accuracy & Records Analysis
- Healthcare Administrative Operations
- Insurance Policy Knowledge
- Microsoft Office Suite
- Records management
Timeline
Claims Processing Specialist
Veterans Benefits Administration – U.S. Department of Veterans Affairs
09.2023 - Current
Medical Assistant / Case Manager
Greater Lakes Mental Healthcare
01.2018 - 12.2020
Billing Specialist
Family Centered Services
01.2002 - 12.2004
Certified Professional Biller (CPB), Certified Professional Coder (CPC)
AAPC Certifications
Electronic Health Records Specialist Certificate -
Pierce College
Medical Assistant Certificate -
Pima Medical Institute