Gina Jaques
Oklahoma City,OK
Summary
Dedicated and Focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously.. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning and taking ownership of diverse projects.
Overview
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Division Leader
Primerica Financial Services
Oklahoma City, OK
12.2021 - Current
- Developed financial strategies and reports, enabling informed client decision-making
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- Ensure compliance with company policies and financial regulations
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- Investigate and resolve client concerns with accuracy and professionalism
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- Developed financial strategies and reports, enabling informed client decision-making
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- Investigate and resolve client concerns with accuracy and professionalism
Medical Assistant/Medical Quality Manager
Variety Care
Oklahoma City, OK
12.2014 - 09.2023
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained accurate patient care records to support continuity of care and regulatory compliance.
- Reviewed patient records and documentation to ensure accuracy and regulatory compliance
- Ensured timely replacement of medical supplies and medications to maintain patient safety of medical supplies and medications.
- Conducted audits and identified inconsistencies or errors in medical data
- ●Collaborated with teams to improve documentation processes and quality standards
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
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- Trained new representatives on sales scripts, compliance, and client service.
- Reviewed paperwork for life insurance and investment account accuracy.
- Coached team members on prospecting, referrals, and appointment setting.
- Checked and submitted and paperwork.
Foreclosure Analyst/Documentation Prep/Customer Service
Midland Mortgage
Oklahoma City, OK
05.2011 - 01.2014
- Scanned, indexed, and organized documents into electronic file systems for efficient retrieval
- Processed forbearance applications to assist clients in managing their loan obligations.
- Provided notary services for legal documents
- Led special project for department to streamline processes and improve operational efficiency
- Handled escalated customer service calls to resolve complex issues and enhance customer satisfaction
- Managed collections for overdue accounts
- Coordinated special project for department to enhance workflow and productivity.
Office Assistant/Chiropractic Assistant
Mustain Chiropractic Clinic
Oklahoma City, OK
06.2010 - 04.2011
- Assisted physician with patient care to enhance treatment efficiency.
- Opened and distributed incoming mail to ensure timely communication.
- Answering Multi-line phone calls
- Obtained signatures on financial documents and invoices to facilitate processing.
- Reviewed and confirmed insurance policies for accuracy and compliance.
- Entered data into systems accurately to maintain up-to-date records.
- Managed incoming multi-line phone calls to assist clients and colleagues.
Medical Assistant
Jeri L. Ellis, M.D.
Oklahoma City, Ok
11.2008 - 06.2010
- Monitored vital signs, including blood pressure and pulse, to ensure patient safety and inform clinical decisions.
- Maintained accurate records of patient care, conditions, progress, and concerns to support effective treatment planning.
- Responded to physical, emotional, and developmental needs of patients to enhance their overall well-being and comfort.
- Entered data into electronic health records accurately and efficiently.
- Coordinated appointment scheduling for patients to optimize clinic workflow.
- Organized and filed patient records systematically for easy retrieval.
Education
Certified Medical Assistant - Medical Assistant
Wright Career College
Oklahoma City, OK 07.2007 - 01.2008
High School Diploma -
U. S. Grant High School
Oklahoma City, OKSkills
- Medical office certification
- Financial analysis
- Process improvement
- Project management
- Document management
- Client account review
- Insurance documentation
- Word processing
- Microsoft Office proficiency
- Schedule management
- Filing and data archiving
- 65 WPM typing speed
- Multi-line phone proficiency
- Effective communication
- Works well under pressure
- Highly organized
- Attention to detail
- Customer relations
- Client relations-oriented
- Courtesy professionalism
- Team dedication
- Employee training
- Training and coaching
- Coaching staff
- Problem solving
- Critical thinking
- Strategic planning
- Business development
- Adaptability
- Collaborative teamwork
- Influencing skills
- Performance management
- Customer focus
- Paperwork processing
- Performance management
- Business development
Certification
- Certification: Medical Assistant, 2008
- Wright Career College -
Timeline
Division Leader
Primerica Financial Services
12.2021 - Current
Medical Assistant/Medical Quality Manager
Variety Care
12.2014 - 09.2023
Foreclosure Analyst/Documentation Prep/Customer Service
Midland Mortgage
05.2011 - 01.2014
Office Assistant/Chiropractic Assistant
Mustain Chiropractic Clinic
06.2010 - 04.2011
Medical Assistant
Jeri L. Ellis, M.D.
11.2008 - 06.2010
Certified Medical Assistant - Medical Assistant
Wright Career College
07.2007 - 01.2008
High School Diploma -
U. S. Grant High School