Gina Jolley
Manger
Newark,De
Summary
Accomplished General Manager with a proven track record at Benihanas, enhancing operational efficiency and team performance. Expert in leadership and operations management, significantly increasing sales and customer satisfaction. Skilled in problem resolution and fostering strong client relationships, demonstrating exceptional team-building abilities and operational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Benihanas
02.2021 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Dion's
01.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Host
La Tratoria
02.2018 - 02.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Additional Information
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Timeline
General Manager
Benihanas
02.2021 - 06.2024
Host
La Tratoria
02.2018 - 02.2019
Manager
Dion's
01.2018 - 01.2020
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