GINA KEYZER
Davenport
Summary
Personable individual with strong organization skills, to multitask and build relationships. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Sortation Associate
Amazon
02.2025 - Current
- Supports warehouse operations with manual loading, unloading, and palletizing of packages
- Contributes to customer satisfaction by ensuring timely processing of urgent shipments
- Follows safety protocols while handling and sorting mail for personal safety purposes
Barista
Starbucks Coffee Company
07.2023 - 01.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained a clean and organized workspace for optimal productivity and safety
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Instacart Shopper
Instacart Shopper
06.2021 - 03.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process
- Handled complex transactions accurately, processing payments securely using the Instacart platform
Attractions Attendant
Walt Disney World Resort
07.2019 - 09.2021
- As a park greeter at Hollywood Studios, delivered outstanding customer service by addressing guest concerns promptly and professionally
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency
- Gained several cast member recognitions from assisting team members who needed Sign Language interpreting for guests
Administrative Assistant
Kohl Children's Museum
04.2014 - 09.2018
- Worked as an Exhibit Guide and facilitated connections between visitors interests and available resources within the museum, enhancing their overall experience
- Worked as a Guest Service Associate and took membership information over phone, in person, and via computer for guests and provided confirmation information
- Got promoted to a Senior Exhibit Guide and got to add extra responsibilities to my daily routine and gained leadership skills
- Worked as an Administrative Assistant for the Sales and Events Department and scheduled events for the museum
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Education
Bachelor of Applied Sciences (B. A. Sc.) - Parks, Recreation and Leisure Studies
Illinois State University
Normal, IL01.2013
Associate of Arts (A.A.) - General Studies
Harper College
01.2010
Skills
- Problem-solving skills
- Warehouse safety
- Package handling
- Order picking
- Barcode scanning
- Team collaboration
- Workplace safety
- Production goal setting
- Teamwork and collaboration
- Customer service
- Multitasking
- Time management
- Attention to detail
- Critical thinking
- Dependability
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
Languages
American Sign Language
Full Professional
Timeline
Sortation Associate
Amazon
02.2025 - Current
Barista
Starbucks Coffee Company
07.2023 - 01.2025
Instacart Shopper
Instacart Shopper
06.2021 - 03.2023
Attractions Attendant
Walt Disney World Resort
07.2019 - 09.2021
Administrative Assistant
Kohl Children's Museum
04.2014 - 09.2018
Associate of Arts (A.A.) - General Studies
Harper College
Bachelor of Applied Sciences (B. A. Sc.) - Parks, Recreation and Leisure Studies
Illinois State University
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