Gina Kilroy
San Antonio,TX
Summary
Flexible Processing Clerk focused on success by assisting teammates while completing assigned data entry tasks. Fast-learner with additional experience in bookkeeping and payroll data entry. Bright self-teacher with a goal of consistent professional development.
Overview
16
16
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
San Antonio, TX
12.2023 - Current
- Making employees weekly schedules
- Editing payroll
- Maintaining inventory logs and store inventory
- Completing recall notices and pulling recalled inventory
- Typing and filling patient prescriptions
- Answering phone calls from patients, Drs offices and competitor pharmacies
- Maintaining high levels of customer service
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
District Performance Coordinator
CVS Pharmacy
San Antonio, TX
03.2023 - 12.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Input weekly payroll for 50+ pharmacists
Lead Pharmacy Technician
CVS Pharmacy
Denton, TX
01.2020 - 03.2023
- Making employees weekly schedules
- Editing payroll
- Maintaining inventory logs and store inventory
- Completing recall notices and pulling recalled inventory
- Typing and filling patient prescriptions
- Answering phone calls from patients, Drs offices and competitor pharmacies
- Maintaining high levels of customer service
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Target/CVS Pharmacy
01.2008 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
University of North Texas
Denton, TXSkills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Insurance Verification
- Insurance Billing
- Regulatory Compliance
- Staff Development
- New Hire Onboarding
- Report Preparation
- Prioritization and Organization
- Data Entry
- Employee Training
- Confidentiality and HIPAA
- Resolving Complaints
- Staff Leadership
- Customer Service
- Team Coordination
- Attention to Detail
- Inventory Tracking
- Heartsaver CPR AED
- Payment Processing
- Wholesale Ordering
- Mathematical Aptitude
- Workday Kronos
- Reflexis scheduling system
- Reflexis notification system
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2023 - Current
District Performance Coordinator
CVS Pharmacy
03.2023 - 12.2023
Lead Pharmacy Technician
CVS Pharmacy
01.2020 - 03.2023
Pharmacy Technician
Target/CVS Pharmacy
01.2008 - 01.2020
University of North Texas