Gina King
Murfreesboro,Tennessee
Summary
To leverage my strong analytical skills and experience in customer service to contribute to the growth and success of a dynamic organization. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
McKesson Plasma Biologic's
Lavergne , TN
03.2018 - Current
- Answers incoming customer calls, keys orders into computer system, reviews order with customer to ensure accuracy, and responds to general inquiries relating to pricing, invoicing, product availability, shipping status, buying history, etc
- Creates and maintains detailed and accurate customer account history notes in the (CRM) internal computer system by entering in incidents and related notes on a continual basis
- Research customer inquiries using MPB systems and handle or expedite the request to the appropriate supporting teams that will facilitate the customer resolution
- Assist customers with their product orders, answering questions and providing prompt resolution to any potential concerns.
Administrative Assistant
Wellness Pharmacy Center
Murfreesboro , TN
01.2008 - 03.2018
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquires to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, scheduling venues, maintaining records.
Education
Business Studies -
Smyrna High School
Smyrna, TN05-1987
Skills
- Active listening
- Problem Solving
- Adaptability
- Teamwork
- Customer Retention
- Customer Order Management
- Complaint resolution
- Excel
- SAP
- Microsoft Word
Timeline
Customer Service Specialist
McKesson Plasma Biologic's
03.2018 - Current
Administrative Assistant
Wellness Pharmacy Center
01.2008 - 03.2018
Business Studies -
Smyrna High School
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