Gina Kraft
Schaumburg,IL
Summary
Highly accomplished HR Client Account Manager with diverse experience in human resources policies and benefit regulations. Ability to drive HR functional excellence throughout the organization. Highly driven with passion to deliver results for clients.
Overview
12
12
years of professional experience
Work History
HR Client Account Manager
One Digital
02.2022 - Current
- Managed day to day benefit administration for 200+ clients, including open enrollment meetings and training classes prior to client consultations
- Serviced as liaison for HR department and carriers with escalating billing and claim issues
- Implemented new voluntary benefit programs for open enrollment
- Developed benefit guidebooks and communication strategies to educate employees about their benefits
- Serviced as subject matter expert of all benefit plans while ensuring compliance with plan provisions
- Resolved employee concerns related to benefit plans.
HR Coordinator
One Digital
07.2019 - Current
- Primary point of contact for 40+ clients in multiple industries, primarily startup businesses
- Provide HR services from onboarding to offboarding
- Trusted partner for client and employees in organizations
- Guide clients on appropriate HR programs, processed and policies.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
Benefits Specialist
One Digital
01.2016 - Current
- Developed vendor relationships
- Performed HR and benefits functions for multiple external clients
- Researched competitiveness of total benefits package
- Maintained and monitored COBRA, FSA and HSA enrollments
- Assisted with reconciliation of carrier invoicing
- Prepared and submitted required reports
Benefit Specialist
Encore Global
01.2015 - 01.2016
- Team of one in benefits
- Open enrollment, managed file feeds, managed employee leave paperwork, worked closely with payroll for LOA, performed benefit adjustments, involved in benefits renewal process
- Serviced as liaison for HR department and carriers with escalating billing and claim issues
Associate Consultant
Laurus Strategies
01.2014 - 01.2015
- Managed day to day benefit administration for 200+ clients, including open enrollment meetings and training classes prior to client consultations
- Serviced as liaison for HR department and carriers with escalating billing and claim issues
- Implemented all voluntary benefit programs for open enrollment
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
HR Support
Laurus Strategies
01.2013 - 01.2014
- Supported HR Team and maintained direct contact with 100+ clients
- Managed all stages of onboarding including new hire payroll enrollment and benefit consulting for medical, dental, vision and voluntary benefits
- Maintained and monitored COBRA, FSA, and HSA enrollments
- Assisted with reconciliation of carrier invoicing.
Administrative Assistant
Laurus Strategies
01.2012 - 01.2013
- Ensured accurate payroll, benefit, and tax processing in payroll software
- Maintained personnel files and designed and implemented electronic I-9 filing system
- Confirmed accuracy of I-9 forms, workers comp codes and background checks
- Trained for HR support role.
Education
Business Major -
Triton College
River Grove, ILSkills
- Relationship Building
- Payroll/Benefits Management
- Customer Service
- Payroll Management
- Confidential Information Handling
- Compliance Management
- Conflict Resolution
- Policies
- Problem Solving
- Multi-tasker
Timeline
HR Client Account Manager
One Digital
02.2022 - Current
HR Coordinator
One Digital
07.2019 - Current
Benefits Specialist
One Digital
01.2016 - Current
Benefit Specialist
Encore Global
01.2015 - 01.2016
Associate Consultant
Laurus Strategies
01.2014 - 01.2015
HR Support
Laurus Strategies
01.2013 - 01.2014
Administrative Assistant
Laurus Strategies
01.2012 - 01.2013
Business Major -
Triton College
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