Gina Lopez
Summary
Seasoned Owner/Operator experienced in business management and operations. Achieved operational growth and profitability through effective team leadership and strategic planning. Focused on driving productivity and enhancing customer loyalty to support business success.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Owner/Operator
Storm Safe Inground Tornado Shelters
Oklahoma City
06.2010 - 08.2021
- Customer Service
- Sales
- Employee Training and Engagement
- Oversaw customer service operations, effectively addressing client inquiries and concerns to improve customer satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers through exceptional service and prompt issue resolution.
- Managed social media accounts to enhance brand visibility and engagement.
- Researched market trends to enhance product offerings and customer satisfaction.
Owner/Operator
Storm Safe Inground Tornado Shelters
Oklahoma City
05.2010 - 08.2021
Licensed Practical Nurse
Genesis Plastic Surgery & Medical Spa
Edmond
05.2003 - 09.2006
- Supported patients during procedures, ensuring comfort and safety throughout care.
- Responded to patient inquiries, providing compassionate support and information promptly.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Facilitated referrals for specialty services when necessary.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
Licensed Practical Nurse
MedPlus Urgent Care
Oklahoma City
09.1999 - 05.2003
- Administered medications and treatments as prescribed by healthcare providers.
- Assisted with patient assessments and recorded vital signs accurately.
- Managed patient intake and ensured accurate documentation in electronic systems.
- Educated patients on treatment plans and medication usage effectively.
- Collaborated with medical staff to develop comprehensive care plans.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported patients during procedures, ensuring comfort and safety throughout care.
- Responded to patient inquiries, providing compassionate support and information promptly.
- Administered medications and treatments according to established protocols.
Education
Licensed Practical Nurse - Nursing
Moore-Norman Technology Center
Norman, OK 08.1997 - 12.1998
Skills
- Sales strategy
- Digital marketing strategy
- Customer relationship management
- Client relationship management
- Sales negotiation
- Employee training
- Staff training and development
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Customer service
Timeline
Owner/Operator
Storm Safe Inground Tornado Shelters
06.2010 - 08.2021
Owner/Operator
Storm Safe Inground Tornado Shelters
05.2010 - 08.2021
Licensed Practical Nurse
Genesis Plastic Surgery & Medical Spa
05.2003 - 09.2006
Licensed Practical Nurse
MedPlus Urgent Care
09.1999 - 05.2003
Licensed Practical Nurse - Nursing
Moore-Norman Technology Center
08.1997 - 12.1998