Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gina Mangicaro

Sryacuse,NY

Summary

Dynamic professional with a exceptional proven track record in passenger transportation and real estate investment, including a high customer satisfaction rate as an Uber and Lyft driver. Skilled in navigational tools and customer engagement, I excel in adaptability and delivering reliable service. Successfully completed and sold six properties, showcasing my negotiation and project management abilities.

Overview

18
18
years of professional experience

Work History

Private Rideshare Service

Self-employed
Syracuse, NY
01.2024 - Current
  • Handled cash and electronic payments, providing accurate change and processing transactions securely.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
  • Established positive relationships with customers through courteous interactions.
  • Followed regular schedule of pickups for individual customers and groups.

Uber and Lyft Rideshare Driver

Uber, Lyft
Syracuse, NY
01.2022 - Current
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.

Real Estate Investor

Self-employed Crowne Properties, LLC
Syracuse, NY
05.2017 - Current
  • Buying, rehabilitating, managing, and selling foreclosed and HUD properties.
  • Negotiated contracts with subcontractors, vendors and suppliers for all necessary materials and services related to the renovation project.
  • Collaborated with attorneys, real estate agents and contractors throughout the rehabilitation and sale of properties.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Developed project scope, budget and timeline for renovation projects.
  • Monitored progress of ongoing renovation projects to ensure adherence to quality standards.
  • Successfully completed and sold five rehabilitated properties and one rental property.

Custodial Worker I

Onondaga County Community College
Syracuse, NY
12.2006 - 10.2021
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Serviced, cleaned and restocked restrooms.
  • Operated carpet extractors and floor buffers according to instructions.
  • Notified building managers about needed repairs to maintain public safety.
  • Stripped, sealed and polished floors.
  • Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Maintained accountability for building keys, master keys and access cards.

Education

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Tempe, AZ
05-2013

Associate of Arts - Humanities

Onondaga Community College
Syracuse, NY
05-2007

High School Diploma -

Cicero North Syracuse High School
Cicero, NY
01-2004

Skills

  • Passenger transportation
  • Communication
  • Adaptability and flexibility
  • Navigational tools
  • Customer feedback management
  • Customer engagement
  • Schedule management
  • Safe driving
  • Clean driving record
  • Defensive driving
  • Reliability and timeliness

References

References available upon request.

Timeline

Private Rideshare Service

Self-employed
01.2024 - Current

Uber and Lyft Rideshare Driver

Uber, Lyft
01.2022 - Current

Real Estate Investor

Self-employed Crowne Properties, LLC
05.2017 - Current

Custodial Worker I

Onondaga County Community College
12.2006 - 10.2021

Bachelor of Science - Criminal Justice Administration

University of Phoenix

Associate of Arts - Humanities

Onondaga Community College

High School Diploma -

Cicero North Syracuse High School

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Gina Mangicaro