Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Manialung

Santa Rosa,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and staff training at Tutti Frutti Frozen Yogurt. Proven ability to enhance employee engagement and reduce turnover by fostering a positive work environment. Skilled in scheduling and policy enforcement, ensuring exceptional service and satisfaction for all clients.

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.

Overview

23
23
years of professional experience

Work History

Manager on Duty

Tutti Frutti Frozen Yogurt
04.2010 - 10.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

Hostess/Cashier

China Palace
09.2004 - 03.2010
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Welcomed customers and helped determine their needs.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Hostess and Server

Kisho Japanese Restaurant
11.2001 - 09.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Cultivated warm relationships with regular customers.

Education

GED -

McKinley Community School For Adults
Honolulu, HI

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Policy enforcement
  • Employee engagement

Timeline

Manager on Duty

Tutti Frutti Frozen Yogurt
04.2010 - 10.2024

Hostess/Cashier

China Palace
09.2004 - 03.2010

Hostess and Server

Kisho Japanese Restaurant
11.2001 - 09.2004

GED -

McKinley Community School For Adults
Gina Manialung