Gina Martocci
Lexington,KY
Summary
Specialist in relationship and community development with a rich background in fostering connections and creating impactful programs. Proven track record in supporting underrepresented individuals and managing accounts receivable, demonstrating adaptability across various sectors. Committed to driving social awareness and seeking new opportunities for growth.
Overview
21
21
years of professional experience
Work History
National Accounts Receivable Specialist
Cognizant
Lexington, KY
09.2026 - Current
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Communicated with clients regarding outstanding invoices and payment terms.
- Maintained accurate records in the accounting software system.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Utilized Excel, Oracle, and Outlook for data analysis and reporting.
National Accounts Receivable Specialist
Vestis
Lexington, KY
12.2025 - 08.2026
- National Accounts Team- Excel, Outlook, Oracle, Genesys,Microsoft Teams. Various accounting programs and building strong customer relationships
- Coordinated with finance departments to streamline collection processes for national accounts.
- Managed account reconciliations and resolved discrepancies promptly.
- Reconciled discrepancies between customer payments and invoices due.
- Reviewed contract terms to ensure compliance and minimize risk.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Collaborated on special projects to enhance operational efficiency and improve service delivery.
Operations Specialist
Traditional Hot Rod Motors
09.2021 - 11.2025
- Implemented targeted sales and marketing strategies to increase customer engagement
- Streamlined administrative processes to enhance operational efficiency
- Delivered responsive customer service support to resolve inquiries and improve satisfaction
- Created engaging social media content
- Captured high-quality photographs for clients
- Performed specialty paint detailing services
- Custom car and truck builds '30-80s
Vocational Program Manager
Life Skills Village
Oak Park, MI
06.2017 - 11.2018
- Developed and managed Sheltered Workshop and Work Re-Entry Program for individuals with traumatic brain injuries, enhancing vocational support.
- Coordinated with Clinical team on Vocational clients, leading initiatives for outside employment opportunities to expand client job access.
- Collaborated with Clinical team on Vocational clients and spearheaded all outside employment opportunities
- Established partnerships with over 50 organizations to initiate community-focused projects for clients, promoting client engagement.
Business Owner
Sweet G's
01.2006 - 04.2018
- Coordinated marketing, advertising, budget management, and operations for gourmet cookie business, enhancing brand awareness and customer reach.
- Developed, launched and managed a small business specializing in gourmet cookies
- Hired and trained individuals facing employment obstacles, supporting their transition to stable employment and fostering community reintegration.
Vocational Development/Community Partnerships
Step Up on Second
Los Angeles, California
01.2014 - 04.2016
- Assessment of skills and placement in competitive employment.
- Sourced and matched candidates from housing agencies and shelters to appropriate job openings.
- Provide vocational services for mentally ill adults
- Trained and supervised work crews to enhance skill development and job readiness
- Collaborated with staff team to improve quality of life and promote independence for mentally ill adults in social rehabilitation
Facilitator/Volunteer
The Center in Hollywood
Los Angeles, CA
01.2008 - 04.2016
- Founded and facilitated weekly 12 step, job training, and game groups for homeless population, fostering community support and personal development.
- Assisted recently housed participants in acclimating to new environments, promoting connection to community resources and support networks.
- Provided encouragement and compassion to visitors, enhancing their emotional well-being during times of need.
Wellness Director / Director of Community Partnerships
One80Center
Los Angeles, CA
01.2008 - 04.2013
- Served as Lead Coordinator and Liaison for the first annual Wellness Day in 2010 and in 2011. Selected VIP guests, speakers and participants.
- Established partnerships with housing organizations, including GettLove, Step Up on Vine, PATH, and others, to facilitate client reintegration into the community and create supportive opportunities.
- Developed and tailored wellness programs addressing diverse client needs, enhancing overall client well-being.
- Collaborated with healthcare providers to ensure holistic treatment approaches.
- Trained and mentored staff on wellness best practices and program delivery.
- Implemented outreach initiatives to effectively promote wellness services, increasing community engagement.
- Evaluated client progress and adjusted wellness plans accordingly.
- Managed daily operations of a wellness center, ensuring smooth service delivery.
- Led workshops to promote mental health resources and seminars on mental health and well-being topics.
- Coordinated with multidisciplinary teams to enhance client care strategies.
Education
High School Graduate -
Judson
AZCertificate -
Specs Howard School of Broadcast Arts
Detroit, MISkills
- Community Engagement
- Workforce Development
- Sales
- Negotiation
- Program Management
- Leadership
- Operations Specialist
- Customer relationship management
- Microsoft Excel
- Data entry and management
- Accounts receivable expertise
- Customer service support
- Relationship Management
- Project Coordinator
- Communications
- Administrative
- Customer Service
- Billing management
- Data analysis
- Account reconciliation
Timeline
National Accounts Receivable Specialist
Cognizant
09.2026 - Current
National Accounts Receivable Specialist
Vestis
12.2025 - 08.2026
Operations Specialist
Traditional Hot Rod Motors
09.2021 - 11.2025
Vocational Program Manager
Life Skills Village
06.2017 - 11.2018
Vocational Development/Community Partnerships
Step Up on Second
01.2014 - 04.2016
Facilitator/Volunteer
The Center in Hollywood
01.2008 - 04.2016
Wellness Director / Director of Community Partnerships
One80Center
01.2008 - 04.2013
Business Owner
Sweet G's
01.2006 - 04.2018
High School Graduate -
Judson
Certificate -
Specs Howard School of Broadcast Arts