Summary
Overview
Work History
Education
Skills
Timeline
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Gina Mastrobuono

Glendale,Arizona

Summary

Aspiring college student seasoned in retail, customer service, food service and bartending. Studying mixology and custom craft cocktails. Quick and adaptive learner used to working in fast paced environments. Excellent knowledge of all state, federal and local regulations regarding food and beverage safety.

Overview

5
5
years of professional experience

Work History

Skills

  • Fast learner in a fast paced environment
  • Trainer
  • Critical thinking in certain situations.
  • Problem solving
  • Communication
  • Open minded
  • Organization

Merchandise Representative

Hensley Beverage
12.2021 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Put away beer and non alcoholic beverages.

Bartender

Copper Blues Rock Pub And Kitchen
11.2021 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender and Server

Red Robin
10.2018 - 10.2022
  • Guide customers through all menus, demonstrating advanced knowledge of specifics
  • Coordinate with front-of-house and back-of-house teams to maximize efficiency
  • Train new servers on expectations and procedures
  • Deliver exceptional, friendly service

Barista

Snooze AM Eatery
05.2021 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Kept bar presentable and well-stocked to meet customer needs.

Clerk/Customer Service

QuikTrip
02.2019 - 04.2022
  • Cash handling
  • Customer service
  • Maintain store cleanliness
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.

Bartender and Server

Bitters Cocktail Bar and Food
  • Maintain a curteous demeanor, even in high-stress situations
  • Guide customers through all menus, demonstrating advanced knowledge of specifics
  • Support coworkers as needed
  • Deliver exceptional, friendly service

Education

Bachelor of Science - Forensic Science

Grand Canyon University
Phoenix, Arizona

Skills

  • Customer service
  • Training
  • Food service POS
  • Cash Handling
  • Mixology
  • Leadership Experience
  • Multi-tasking
  • Ability to work in a fast paced environment
  • English

Timeline

Merchandise Representative

Hensley Beverage
12.2021 - Current

Bartender

Copper Blues Rock Pub And Kitchen
11.2021 - 06.2023

Barista

Snooze AM Eatery
05.2021 - 10.2021

Clerk/Customer Service

QuikTrip
02.2019 - 04.2022

Bartender and Server

Red Robin
10.2018 - 10.2022

Skills

Bartender and Server

Bitters Cocktail Bar and Food

Bachelor of Science - Forensic Science

Grand Canyon University

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Gina Mastrobuono