Katelynn Mabe

Taking Dig Tickets

Helping with the learning of new hires

on the Help Desk Team (assisting with the chat feature)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• For three out the five years so far I entered payroll company wide
• I also do billing for one of special crews we have here
• Making sure crews have all the correct information they need to start the jobs each day.