Gina McDaniel
Marion,AR
Summary
Results-driven sales and account management leader with 15+ years of experience in fast-paced environments. Brings expertise in driving client satisfaction and retention. Strong relationship builder, problem solver, and provider of customized solutions. Thrives in collaborative team settings, adapts quickly to changing environments, and consistently achieves results. Renowned for reliability, effective communication, and strategic thinking. Dedicated to ensuring customer success and fostering long-term partnerships.
Overview
2025
2025
years of professional experience
Work History
Customer Success Manager
Ray Allen Inc
03 2022 - Current
- Take charge of high-profile accounts, ensuring smooth onboarding, success, retention, and renewal processes.
- Build and maintain strong client and partner relationships for long-term success.
- Provide comprehensive support throughout the entire contract lifecycle, ensuring customer satisfaction.
- Proactively identify, qualify, and resolve customer issues, collaborating with internal departments like Support and Product teams.
- Successfully negotiate contract renewals and expansion proposals, driving revenue growth and strengthening client partnerships.
- Consistently meet weekly KPIs and monthly targets, both individually and as part of a team.
- Proactively enhance client adoption, focusing on retention and long-term partnerships.
- Work closely with cross-functional teams to effectively address and resolve client issues.
- Monitor and assess adoption levels, offering valuable recommendations for improvement.
- Provide insightful solutions and unwavering support to understand and meet customer needs.
- Lead regular bi-weekly client meetings to review the install base, identify discrepancies, and uncover opportunities for Move, Add, Change, and Delete cleanup initiatives.
- Develop customer support strategies to increase retention.
- Establish strong relationships with key customers, resulting in increased loyalty.
- Manage a portfolio of key accounts, maintaining strong relationships and ensuring high satisfaction levels.
- Assist customers with onboarding and product setup to foster successful adoption and usage.
- Facilitate successful renewals through diligent relationship management and proactive issue resolution.
- Organize and lead quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
- Identify at-risk accounts through diligent monitoring and analysis, implementing corrective actions to prevent churn.
- Analyze customer usage data to identify trends and opportunities for upselling and cross-selling, driving revenue growth.
Senior Inside Sales Representative
ADI Global Inc
01 2018 - 03 2022
- Proactively assess customers’ service requirements and craft tailored proposals to effectively address their unique needs, ensuring optimal satisfaction and success.
- Consistently surpass quota expectations for both current and new business targets, demonstrating a strong commitment to achieving and exceeding goals.
- Execute various customer success activities, including lead prioritization, appointment setting, conducting impactful product demonstrations, and providing comprehensive guidance throughout the entire customer journey.
- Consistently recognized by the company for delivering outstanding customer service and demonstrating exceptional leadership in achieving company goals.
- Maintain an in-depth knowledge of product information, enabling the provision of accurate and comprehensive answers to customer inquiries, fostering trust and reliability.
- Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends, ensuring continuous improvement and customer satisfaction.
- Monitor competitor activities to stay informed of industry trends, adjusting customer success strategies accordingly to maintain a competitive edge.
- Utilize CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions, ensuring seamless account management.
- Support outside sales representatives during the closing stages of larger deals, enabling a smoother transition for customers and ensuring a positive experience.
Senior Sales Development Representative
MCR Safety
06 2017 - 01 2018
- Liaise with external stakeholders to form strategic partnerships with prospective clients, enhancing collaboration and growth opportunities.
- Proactively generate and deliver high-quality opportunities to Account Managers, driving business growth and fostering strong client relationships.
- Consistently exceed daily, weekly, and monthly metrics, striving to be a top performer within the company.
- Demonstrate exceptional productivity and efficiency by consistently completing the highest number of activities per week, ensuring maximum impact and effectiveness.
- Increase the sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns, driving business growth.
Retail Sales Consultant
TCC Verizon
11 2015 - 06 2017
- Develop a deep understanding of customer needs, priorities, and pain points to deliver customized service, ensuring optimal satisfaction and success.
- Liaise with external stakeholders to form strategic partnerships with prospective clients, enhancing collaboration and growth opportunities.
- Proactively generate and deliver high-quality opportunities to Account Managers, driving business growth and fostering strong client relationships.
- Consistently exceed daily, weekly, and monthly metrics, striving to be a top performer within the company.
- Demonstrate exceptional productivity and efficiency by consistently completing the highest number of activities per week, ensuring maximum impact and effectiveness.
- Increase the sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns, driving business growth.
Lead Retail Sales Consultant
AT&T Corporate
04 2007 - 10 2015
- Consistently achieve and surpass all sales objectives, focusing on timeliness and efficiency.
- Assist corporate clients in seamlessly setting up accounts for employees and corporate offices, ensuring a smooth onboarding experience.
- Develop comprehensive training manuals to equip Sales Representatives with the necessary knowledge of policies and procedures.
- Orchestrate impactful sales conferences to enhance the skills and capabilities of Sales Representatives.
- Deliver detailed monthly sales reports and analysis, providing valuable insights to drive informed business decisions.
- Boost customer satisfaction by providing excellent service and addressing inquiries promptly.
- Assist in planning promotional events, driving foot traffic and increasing sales volume during key periods.
Skills
- Customer Relationship Management (CRM) Software
- Data Analysis and Reporting
- Product Knowledge and Expertise
- Upselling and Renewal Management
- Project Management
- Metrics and KPI Tracking
- Time Management and Prioritization
- Customer Retention
- Onboarding and Orientation
- Positive Attitude
- Organizational Skills Multitasking
Timeline
Customer Success Manager
Ray Allen Inc
03 2022 - Current
Senior Inside Sales Representative
ADI Global Inc
01 2018 - 03 2022
Senior Sales Development Representative
MCR Safety
06 2017 - 01 2018
Retail Sales Consultant
TCC Verizon
11 2015 - 06 2017
Lead Retail Sales Consultant
AT&T Corporate
04 2007 - 10 2015