Gina McDaniel
Kansas City,KS
Summary
Expert in enhancing patient satisfaction through prompt and empathetic resolution of inquiries. Proven ability to improve operational efficiency in customer support functions, including appointment scheduling and billing. Strong track record of delivering high-quality service in fast-paced healthcare environments.
Overview
5
5
years of professional experience
Work History
Front Desk Customer Service Representative, Veterinary Technician Assistant
Parkway Animal Hospital
Lenexa, KS
09.2024 - 09.2025
- Triaged patients and conducted blood draws to ensure timely care. Collected and processed laboratory samples for accurate diagnostics. Performed radiographs for comprehensive assessments of small animals. Administered basic nursing care to enhance patient recovery. Admitted patients for surgery and assisted during procedures. Conducted post-operative calls to monitor recovery progress.
Receptionist/Customer Service Specialist
Head and Neck Surgery of Kansas City
Overland Park, KS
10.2023 - 09.2024
- Handled incoming calls while scheduling appointments to improve operational efficiency. Ensured timely check-in and check-out of patients, facilitating smooth clinic operations. Validated insurance information and documented essential data for precise billing outcomes.
Office Manager, Technician
Wineinger Eye Care
10.2022 - 10.2023
- Facilitated patient check-in process by greeting and verifying information upon arrival. Collected copayments and verified insurance benefits for seamless transactions. Executed pre-testing procedures for patients before physician evaluations. Handled incoming calls, scheduled appointments, and optimized patient flow. Supported frame selection and finalized eyewear orders for glasses and contacts. Adjusted glasses to achieve proper fit for individual patient needs.
Receptionist/Customer Service Professional
Kansas City Bone and Joint
10.2020 - 09.2022
- I would greet all incoming patients and check them in for their appointments. I would enter all information correctly for new and returning patients, verifying insurance, and collecting copayments. I would also check patients out and schedule follow-up appointments and screen and make corrections to upcoming appointments in advance.
Education
Associates of Applied Science - Veterinary
Brown Mackey College
05.2015
High School Diploma -
Shawnee Mission Northwest High School
Shawnee, Ks05.1981
Skills
- Healthcare Customer Service
- Scheduling
- Medical insurance and billing
- Medical terminology
- Technician
Timeline
Front Desk Customer Service Representative, Veterinary Technician Assistant
Parkway Animal Hospital
09.2024 - 09.2025
Receptionist/Customer Service Specialist
Head and Neck Surgery of Kansas City
10.2023 - 09.2024
Office Manager, Technician
Wineinger Eye Care
10.2022 - 10.2023
Receptionist/Customer Service Professional
Kansas City Bone and Joint
10.2020 - 09.2022
Associates of Applied Science - Veterinary
Brown Mackey College
High School Diploma -
Shawnee Mission Northwest High School