Gina Meneghini-Cherici
West Palm Beach,FL
Summary
Dynamic Guest Advocate at West Palm Beach Zoo, recognized for enhancing visitor satisfaction through exceptional communication and problem resolution. Leveraged strong empathy and detail-oriented approach to improve guest experiences, while effectively managing high-volume workloads. Proven ability to collaborate with teams and deliver quality service in fast-paced environments.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Guest Advocate-Zoo Associate
West Palm Beach Zoo
- Assisted visitors with inquiries and provided information about exhibits and animal care.
- Ensured cleanliness and organization of guest areas to enhance visitor experience.
- Supported ticket sales and entry procedures, improving operational efficiency.
- Collaborated with team members to facilitate events and educational programs for guests.
- Facilitated guest interactions with animals during special exhibits, promoting engagement.
- Monitored visitor safety protocols, ensuring compliance with zoo regulations and guidelines.
- Resolved guest complaints swiftly, enhancing overall satisfaction and retention rates.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Assisted in daily animal care routines and habitat maintenance.
- Contributed ideas for improving guest experiences through feedback collection and analysis.
Housekeeping Business
Myself
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Veterinary Technician
Paws & Meow Travel Neuter & Spay Clinic
Panhandle of Florida, Pensacola-Panama Beach
04.2012 - 12.2022
- Supported veterinarians in administering anesthesia and monitoring vital signs during surgical procedures.
- Sterilized and organized surgical instruments and equipment to ensure optimal readiness for operations.
- Instructed pet owners on post-operative care and vaccination protocols to promote optimal animal health.
- Executed routine examinations, meticulously recording medical histories and performing necessary diagnostic tests.
- Oversaw inventory management of medical supplies, ensuring timely order fulfillment for clinic operations.
- Facilitated collaboration among team members to enhance workflow efficiency in patient care processes.
- Delivered compassionate support to animals and owners during clinic visits, enhancing overall experience.
- Oversaw time-sensitive tasks while ensuring exceptional patient care through effective multitasking during high-demand clinic shifts.
- Facilitated euthanasia procedures with empathy and compassion, ensuring a dignified experience for pets and their owners.
- Executed medication and vaccination administration for animals under veterinarian supervision, ensuring adherence to proper dosage and techniques.
- Executed thorough cleaning and disinfection of exam areas, surgical equipment, and kennels to uphold hygiene standards.
- Secured animals to ensure safety of veterinarians during examinations.
- Executed diagnostic tests including blood work, x-rays, and ultrasounds to ensure precise diagnosis and effective treatment planning.
- Oversaw post-operative recovery processes for surgical patients to ensure early detection of complications.
- Managed preparation of surgical instrument packs and drapes, ensuring readiness for sterile environments through autoclave processing.
- Instructed clients on preventive care measures, including vaccination schedules, heartworm prevention, flea and tick control, dental hygiene, and nutrition guidelines.
- Oversaw cleanliness of examination rooms, equipment, and kennels to uphold safety and sanitation standards.
- Facilitated surgical procedures by maintaining a sterile environment and efficiently managing instrument handoff to the veterinarian.
- Delivered exceptional customer service by addressing client concerns and providing expert guidance on pet health and wellness.
- Facilitated collaboration among technicians to design and implement efficient workflows.
- Facilitated team success by providing critical support to colleagues during emergencies and high-pressure situations.
Education
Associate of Science - Medical Anthropology
Vet Tech Institute
Pittsburgh, PA03.2025
Associate of Science - Business Administration And Management
Robert Morris University
Coraopolis, PA08.2005
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Customer service
- Detail-oriented
- Computer skills
- Guest accommodations
- Data inputting
- Guest orientation
- Flexible schedule
- Issue resolution
- Event information management
- Property security
- Data entry
- Information protection
- Emergency response
- First aid training
- Key management system
- Verbal and written communication
- Loyalty promotion
- Teamwork and collaboration
- Calm under pressure
- Policies and procedures adherence
- Language fluency
- Employee coaching
- Multi-line phone talent
- Problem resolution
- Training development aptitude
- Product knowledge
- Quality assurance controls
Certification
CPR Veterinarian Cereification
CPR Human/Infant. Certification
Modern Household Management-in process
Additional Information
Served with Salvation Army through Charity events, Christmas Bell Ringing and serve as a Lead Volunteer to support with donations, programs.
Worked with Pittsburgh Zoo after graduation w/Vet Tech Institute in husbandry, feeding and grooming. Also in the Aviary area of the park.
Currently living in West Palm Beach w/my sister. She has expected a Project Manager position in Research with The University of Florida, Gainesville. I am currently seeking employment in the area to transfer to the area by June 1st. My availability would be June 15th
Languages
English
Native or Bilingual
Timeline
Veterinary Technician
Paws & Meow Travel Neuter & Spay Clinic
04.2012 - 12.2022
Guest Advocate-Zoo Associate
West Palm Beach Zoo
Housekeeping Business
Myself
Associate of Science - Medical Anthropology
Vet Tech Institute
Associate of Science - Business Administration And Management
Robert Morris University