Gina Miley
Dallas,Texas
Summary
Stress-tolerant customer service/ medical field with 15 years of proven experience enhancingcustomer experiences. Key strengths include coaching and mentoring associates. Looking toincrease customer satisfaction in a fast-paced and professional organizationSkillsP.O.S/ money handlingBasic Microsoft Excel/Word/PowerPointOnline salesMedical terminologyBilling and codingKeyholderCash managementLeadershipComplaint Problem-solvingPositive attitudeCustomer retentionTeam playerRevenue GrowthClear oral and written communication Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service
Kohl's
DALLAS, TX
10.2012 - 01.2016
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Championed promotional items to achieve sales goals
- Cleaned shelves, tables, and counters
- Educated customers about product options to exceed their experience
- Effectively executed visual merchandising and marketing initiatives
- Received and processed cash and credit payments
- In a positive and professional manner
- Served multiple customers simultaneously in a stressful environment
- Watched for, recognized, and prompted security risks
- Backed up management as needed
- Processed items fron the D.C
- And to the D.C.
Certified Nurses Aide
Mineral Wells Nursing & Rehabilitation
Mineral Wells, TX
04.2004 - 05.2007
- Administered care to elderly patients in a long-term care facility
- Duties included bathing, feeding, grooming, dressing and elimination
- Assisted nursing home residents with daily living and recreational activities
- Experience vents, served meals, cleaned rooms and ensured a positive living, experienced for the long-term care residents
- Maintained patient records, monitored vitals and reported to the supervising nurse
- Operated lift mechanisms to assist patients with showering and dressing
- Served as the evening aide for a facility and completed nightly rounds
- Responded promptly to all call lights in a long-term facility
- Utilized proper lift techniques to transfer patients from chair to bed
- Assisted Alzheimer's patients- documenting ADL's
Housekeeping
Lamplighter Motel
Dallas TX
05 2019 - Current
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
Education
Medical billing and coding -
August.2011
Skills
- Key holder experience
- Training development aptitude
- Stocking and replenishing
- Professional telephone demeanor
- Order fulfillment
- Staff education and training
- Sales expertise
- Complaint resolution
- Money handling abilities
- POS systems expert
- Medical terminology knowledge
Timeline
Customer Service - Kohl's
10.2012 - 01.2016
Certified Nurses Aide - Mineral Wells Nursing & Rehabilitation
04.2004 - 05.2007
Housekeeping - Lamplighter Motel
05 2019 - Current
CCI Technology - Medical billing and coding,