Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gina Molina

Boynton Beach,FL

Summary

Motivated and self-driven professional with over two decades of customer service experience, eager to contribute my skills and passion for helping others in a dynamic work environment. Seeking a position within a growth-oriented company where I can leverage my friendly demeanor, strong relationship-building abilities, and keen organizational skills. A trusted confidante with a gentle sense of humor, I thrive on collaborating with diverse teams, and I am committed to delivering excellence in all tasks. Proven ability to manage multiple projects concurrently with precision and a genuine enthusiasm for fostering a positive and supportive workplace. I'm thrilled about the opportunity to further my career while supporting the development of an innovative company.

Overview

30
30
years of professional experience

Work History

Patient Care Technician (PCT)

HCA Florida JFK Hospital
11.2021 - Current
  • Support needs of 11 to 20 patients under short-term care.
  • Obtain patient vital signs and report results to staff nurse or physician, noting changes from prior measurements.
  • Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Complete activities of daily living for patients unable to self-care, and assist those with limited mobility in completing tasks.
  • Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.

Export Claims Coordinator

Associated Grocers of Florida
08.2013 - 03.2020
  • Process and resolve export customer loss claims.

Baker

Walmart Supermarket
03.2011 - 08.2013

Claims Adjuster

Nation Safe Drivers
02.2008 - 03.2011
  • Clear coverage, review, process and resolve Nationwide gap, windshield replacement, key replacement, roadside assistance, rental car reimbursement, deductible reimbursement, hospital indemnity (hospital room), excess accident medical expense, ambulance reimbursement, accidental and dismemberment claims.

Supervisor

All Insurance Agency
07.2006 - 02.2008
  • Engage in direct client and insurance company interactions, precisely compute costs to deliver quotes for homeowners, automobile, commercial, and boat insurance, manage renewals, and proactively reach out to potential clients to enhance the agency's customer portfolio.

Secretary, Secretarial/Assistant

United Automobile Insurance Company
06.1993 - 07.2006
  • During my 13-year tenure with a single company, I provided exceptional customer service in roles such as Secretary to Vice President, Assistant Claims Manager, and PIP Manager. I efficiently managed executives' schedules, coordinated appointments, and engaged in direct customer interactions, showcasing strong problem-solving skills and a high level of politeness. Meticulously handled suits served to the company, overseeing pre-trial logistics, venue changes, and motions for enlargement of time, while also managing file retrieval and preparation for law firm/trials, demonstrating a keen understanding of exposures, coverage issues, and liability determination. I excelled in tasks such as transcripts, translations, dictations, and recorded statements, along with screening heavy incoming calls.

Education

Undergraduate - Nursing - RN

Galen Nursing College
Miami, FL
03.2025

Basic Life Support Certificate ID: 00O0778 -

American Red Cross
2023

A.S - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Miami, FL
2012

6/20 accredited claims adjuster license training -

Miami-Dade Community College
Miami, FL
2005

Computer Installation, Hardware, Sorfware & Repair -

ATI Career Training Center
Miami, FL
2005

Skills

  • Patient care expertise
  • Observing Responses
  • Customer and Patient Relations
  • Administrative Support
  • Electronic Charting
  • Work Prioritization
  • Decision-Making
  • Clerical Support
  • Multi-Line Phone Systems

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Patient Care Technician (PCT)

HCA Florida JFK Hospital
11.2021 - Current

Export Claims Coordinator

Associated Grocers of Florida
08.2013 - 03.2020

Baker

Walmart Supermarket
03.2011 - 08.2013

Claims Adjuster

Nation Safe Drivers
02.2008 - 03.2011

Supervisor

All Insurance Agency
07.2006 - 02.2008

Secretary, Secretarial/Assistant

United Automobile Insurance Company
06.1993 - 07.2006

Undergraduate - Nursing - RN

Galen Nursing College

Basic Life Support Certificate ID: 00O0778 -

American Red Cross

A.S - Culinary Arts

Le Cordon Bleu College of Culinary Arts

6/20 accredited claims adjuster license training -

Miami-Dade Community College

Computer Installation, Hardware, Sorfware & Repair -

ATI Career Training Center
Gina Molina