Gina Mortman
Boca Raton,FL
Summary
Dynamic wellness industry professional with extensive experience in customer relations. Former owner and operator of a successful 40,000-square-foot Gold’s Gym in New Jersey. Proven ability to build strong relationships, create exceptional member experiences, and foster welcoming, service-driven environments. Seeking a part-time position where I can contribute my experience and enthusiasm to a dynamic organization.
Overview
30
30
years of professional experience
Work History
Gym Owner/Operator
Gold's Gym
08.2017 - 01.2024
Gold’s Gym | Totowa, New Jersey
2017–2024
• Owned and operated a successful 40,000-square-foot club.
• Directed daily operations, staffing, scheduling, member experience, and retention initiatives.
• Developed strong relationships with members while cultivating a welcoming and community-focused atmosphere.
• Led marketing and public relations efforts and represented the club at wellness and industry events.
• Maintained a culture centered on exceptional service and member satisfaction.
Founder
A Little Chic Boutique
08.2006 - 07.2017
• Founded and managed a successful children’s fashion business.
• Merchandising, purchasing, marketing, and customer relations.
Buyer
Liz Claiborne
06.1994 - 05.2006
• Managed buying and merchandising activities for company owned retail stores featuring major brands including Liz Claiborne, DKNY, and Juicy Couture.
• Collaborated with designers and vendors to develop private-label collections.
• Analyzed industry trends and represented the company at trade shows and conferences.
• Built strong relationships with vendors and cross-functional teams.
Education
Associate of Science - Marketing Management
Berkeley College
Paterson, NJ01.1994
Skills
- Member Experience Customer Service Excellence Relationship Building Hospitality & Concierge Services Club Operations Event Coordination Public Relations
- Social Media Content Creation
Timeline
Gym Owner/Operator
Gold's Gym
08.2017 - 01.2024
Founder
A Little Chic Boutique
08.2006 - 07.2017
Buyer
Liz Claiborne
06.1994 - 05.2006
Associate of Science - Marketing Management
Berkeley College