Gina Nelson
Sandy,OR
Summary
I possess extensive expertise in the investigations sector. Supported by a track record of achievement. With inherent leadership qualities, I uphold a positive and assured demeanor, excelling in the establishment of enduring client connections. Proficient in process optimization, quality standard maintenance, and result attainment, I demonstrate exceptional communication skills and fervor. Thriving in dynamic settings, I derive pleasure from collaborating with diverse cohorts, consistently endeavoring to furnish superlative service.
Overview
8
8
years of professional experience
Work History
Mobile Services Coordinator
Dick Hannah Ford
, OR
05.2024 - Current
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Maintained accurate records of customer transactions in the dealership database.
AML Support Specialist
Umpqua Bank
Tigard, OR
05.2019 - 02.2024
- Trained new employees on daily tasks and procedures.
- Integrated process improvements to increase overall workflow.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Wire Team Associate
First Tech Federal Credit Union
Beaverton, OR
08.2016 - 03.2019
- Listened to customers comments, responded appropriately and forwarded issues to appropriate department.
- Resolved escalated customer issues quickly to drive client retention.
- Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing cashiers checks, managing ordering cash and exchanges, and logging cash shipments.
Education
Business Administration & Human Resources
SNHU Collage
06-2025
High School Diploma -
Heritage High School
Hillsboro, OR2006
Skills
- Team leadership
- Organizational strengths
- Courteous demeanor
- Active listening
- Shipping and receiving understanding
- Problem-solving abilities
- Retail sales customer service
- Technologically savvy
- System implementation
- Customer interaction
- Attention to detail
- Team building
Timeline
Mobile Services Coordinator
Dick Hannah Ford
05.2024 - Current
AML Support Specialist
Umpqua Bank
05.2019 - 02.2024
Wire Team Associate
First Tech Federal Credit Union
08.2016 - 03.2019
Business Administration & Human Resources
SNHU Collage
High School Diploma -
Heritage High School
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