Gina Nguyen
Summary
Result-driven Senior Accounts Receivable Analyst with a proven track record of optimizing cashflow, reducing DSO (Days Sales Outstanding), and improving collection rates. Experienced in managing high-volume $1M+ account portfolios to exceed established goals using systemized and sustainable approach. Offering exceptional expertise in credit analysis, dispute resolution and process improvement within a fast paced corporate environment. Committed to delivering exceptional results while maintaining the highest standards of accuracy and integrity.
Overview
10
10
years of professional experience
Work History
Senior AR Analyst
RXO Solutions
02.2022 - Current
- Boosted team productivity, managing a high volume of accounts while maintaining close attention to detail and accuracy.
- Collaborated with cross-functional teams to resolve billing discrepancies and ensure proper revenue recognition.
- Enhanced cash flow by streamlining accounts receivable processes and identifying opportunities for process improvements to lead initiatives that increased efficiency without sacrificing quality or compliance standards.
- Maintain relationships with key stake holders at our partner practices to better understand payer dynamics and previous history with the payers
- Prepare billing forecasts for management reporting and analysis; roll forward detail files for Deferred Revenue, Accounts Receivable, and Allowance for Bad Debt.
- Reconciled complex account discrepancies through thorough research and team collaboration with internal partners.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Billing Resolution Coordinator
Spectrum Enterprises LLC
07.2018 - 06.2021
- Audit invoices based on contractual agreements with Carrier collaborating to develop alternative solutions for account reconciliation and keeping adjustments at a minimal towards yearly goal.
- Communicate with Finance organizations of Carrier customers at the manager, director, and executive levels to close process gaps causing billing discrepancies.
- Develop trend analysis for clients who consistently submit disputes or inventory discrepancies by using aging and adjustment reports.
- Established audit process to ensure validity of services located on voices and within Charter inventory systems.
- Led the customers, sales, and internal departments in collaborations to resolve billing related issues; billing inquiry, dispute and/ or collections within the customer's established service level agreements, and reconciling inventory discrepancies.
- Researches and analyzes to resolve customers billing disputes related to issues such as incorrect rates, tax/ surcharges.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
E-Care Specialist
Spectrum Business Class
04.2016 - 07.2018
- Assist customers via chat interface with issues regarding services, contracts, technical support.
- Scheduling service calls, credit adjustments and modifications to billing codes on commercial accounts.
- Coordinate with other departments to ensure customer resolution with installation, pricing, modifications to account.
- Knowledge in network hardware, and software associated with local area networks (LAN), wide area networks (WANS) and Internet Protocols (IP).
- Responding to customer complaints in a professional manner to resolve issues successfully and maintain customer excellence.
- Served as a subject matter expert within the team on specific applications or systems, sharing knowledge and insights to improve overall team performance.
- Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
Retention Specialist
Spectrum Business Class
04.2014 - 04.2016
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Effectively transition a dissatisfied call into an upgrade for additional products and services while resolving complaints with expediency.
- Maintain knowledge of all six markets regarding competitive campaigns, pricing, save offers and make appropriate use of save/ upsell offers to retain client.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Recognized in June through December of 2014 and April through September of 2015 for 'Performance Excellence and Customer Satisfaction'.
Skills
- Analytical Thinking
- Account Reconciliation
- Accounts Receivable Management
- A/R Collections
- Billing & Invoicing
- Credit/ Claims Analyst
- Data Entry and 10-Key
- Detailed Oriented
- Development & Training
- Dispute Management
- Financial Risk Manager (FRM)
- Financial Recordkeeping
- Proficient in MS Office, Gateway, CSG Systems, Icoms, HRC, Oracle, SQL and Salesforce
References
- Ali Diaz, Wells Fargo, Operations Manager, Mentor | C: (980) 254-7669
- Dante Land, RXO Solutions, Billing Coordinator | C: (704) 877-9349
- Jeremy Henderson, Spectrum Enterprise, Lead | C: (704) 280-4382
- Shana Hudson, RXO Solutions, A/R Manager | C: (808) 628-0050
- Tamijo Harold, Amplify, Supply Chain Analyst | C: (757) 756- 3252
- Terry Denning, Spectrum Business Class, Retention Director | C: (704) 719-9793
Timeline
Senior AR Analyst
RXO Solutions
02.2022 - Current
Billing Resolution Coordinator
Spectrum Enterprises LLC
07.2018 - 06.2021
E-Care Specialist
Spectrum Business Class
04.2016 - 07.2018
Retention Specialist
Spectrum Business Class
04.2014 - 04.2016