Gina Palmenta
Nanticoke,PA
Summary
Results-oriented leader with extensive experience in customer service and relationship management. Skilled in enhancing dining experiences and ensuring compliance through effective communication and problem-solving. Experienced in managing high-volume operations, training staff, and resolving customer issues. Committed to maximizing customer satisfaction and expanding clientele through innovative promotional strategies.
Overview
4
4
years of professional experience
Work History
Front of House Lead
Compass Group USA
Wilkes-Barre, Pennsylvania
05.2024 - 04.2026
- Led front-of-house operations and staff in high-volume dining facilities, ensuring efficient service delivery.
- Monitored dining room activity to maintain high customer satisfaction and smooth service flow.
- Resolved guest inquiries and issues to enhance overall dining experiences and satisfaction.
- Assisted in resolving customer complaints professionally and efficiently.
- Trained team members on customer service standards and operational procedures.
- Collaborated with kitchen staff to optimize communication and service delivery.
- Managed inventory levels, ensuring timely restocking of supplies.
- Implemented health and safety protocols to maintain regulatory compliance.
Demo Supervisor
Crossmark
Wilkes-Barre, Pennsylvania
01.2022 - 05.2024
- Supervised team of 15 employees, improving operational efficiency through effective delegation and support.
- Directed daily operations, ensuring staff adherence to company policies.
- Trained new employees on safety protocols and operational procedures.
- Assisted in shift scheduling to optimize workforce management.
- Resolved customer complaints promptly, contributing to high customer satisfaction ratings.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations through comprehensive training sessions for all staff.
- Coordinated with department supervisors to streamline workflow and align project objectives.
Education
Bachelor of Science - Food Service Management
Colorado Technical University
Colorado Springs, CO02-2022
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO06-2020
Skills
- Customer relationship management
- Inventory management
- Health and safety compliance
- Operational efficiency
- New hire training
- Training and development
- Team management
- Staff scheduling
- Issue resolution
- Effective communication
- Problem solving
- Time management
- Collaborative teamwork
Timeline
Front of House Lead
Compass Group USA
05.2024 - 04.2026
Demo Supervisor
Crossmark
01.2022 - 05.2024
Bachelor of Science - Food Service Management
Colorado Technical University
Associate of Science - Business Management
Colorado Technical University