Danielle Kane

• • Built and maintained strong relationships with guests, contributing to repeat business and long-term customer loyalty.
• • Served as a primary point of contact for customer concerns, resolving issues professionally and ensuring a positive experience.
• • Coordinated across service teams to deliver seamless operations during high-volume periods.
• • Supported business growth through personalized guest engagement, upselling, and relationship-building.
• • Managed multiple priorities simultaneously while maintaining exceptional service standards in a fast-paced environment.
• • Trusted to oversee guest experience and operational flow during shifts when management was unavailable.

• Built and maintained long-term relationships with guests, creating a loyal customer base that drove repeat business and referrals.

• Consistently increased revenue through consultative recommendations, upselling, and personalized guest engagement.

• Trained and onboarded new team members on service standards, Toast POS systems, operational procedures, and customer experience best practices.

• Collaborated with management and cross-functional teams to improve service efficiency and support business objectives.

• Served high volumes of customers while maintaining exceptional customer satisfaction and operational accuracy.

• Managed cash handling, inventory controls, daily reporting, and opening/closing procedures.

• Recognized for strong communication skills, problem resolution, and the ability to build trust with both guests and team members.

• Supported promotional initiatives and special events that increased guest engagement and beverage sales.