GINA PIACENTINI
Plaistow
Summary
Results driven, Customer-centric professional with 20+ years of delivering market growth in the Window & Door Industry. Exceeding annual sales goals by developing and fostering relationships that expand network and revenue across 50+ Home Depot stores and HDIS, and OSR channels.
Overview
24
24
years of professional experience
Work History
Pro Sales Manager
Cornerstone Building Brands
Cary
07.2015 - Current
- Driving Special Order Sales resulting in a year over year increase of 2%
- Developed and maintained strategic relationships with 50+ Home Depot locations, OSRs, and HDIS, establishing presence as 'Go To' rep in the area.
- Working with Home Depot Stores, HDIS, and OSRs to develop their knowledge of our products, and increase our sales success and customer satisfaction.
- Participated in team meetings and special projects to enhance Cornerstone culture, providing feedback and ideas to address sales challenges and optimize market growth opportunities in New England.
- Developed relationships with Plant Managers and Customer Service Representatives to expand my understanding of the production side of the industry.
- Creating and updating PK training PowerPoints for Home Depot Associates and HDIS Design Consultants.
- Honed network development skills by interacting with diverse customers, including builders, contractors, and homeowners, while leveraging new technologies.
- Quoting products using plans/blueprints to deliver the quantity, dimensions, and specs for the products requested.
- Continued to deepen industry knowledge and actively engaged in conflict/problem solving actions to address complaints, manage delivery and timelines, and provide answers to increase customer satisfaction.
- Three time 'Salesman of the Year' winner.
Territory Sales Manager
Andersen Windows & Doors
Saint Paul
02.2012 - 06.2015
- Built relationships with contractors and builders to promote product offerings.
- Coordinated product demonstrations and training sessions for clients and staff.
- Managed customer accounts and resolved inquiries regarding orders and products.
- Resolved customer complaints promptly by providing accurate information about products or services.
Inside Contractor Sales
Jackson Lumber & Millwork
Lawrence
04.2002 - 11.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Inside Sales Representative
Harvey Building Products
Salem
04.2002 - 11.2011
- Managed customer accounts and maintained long-term relationships for repeat business.
- Responded promptly to customer inquiries, providing information and resolving issues.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Managed Location Inventory in excess of $1.4M.
Education
Business Management -
Johnson & Wales University/Suffolk University
Providence, RIAOS Culinary Arts -
Johnson & Wales University
Providence, RISkills
- Knowledge of window and door industry
- Knowledge of building and IBECC codes
- Proficient in Window and Door quoting software
- Proficient in Microsoft Office applications
- Adept in creating Take-offs
- Customer engagement
- Service resolution
- Developing strategic relationships
- Maintaining strategic relationships
- Continuous Learner
Awards
- Cornerstone Building Brands, Professional Sales Person of the Year, 2025
- Cornerstone Building Brands,Tenacity Titan Award, 2024
- Harvey Building Products, Salesman of the Year, 3 times
Timeline
Pro Sales Manager
Cornerstone Building Brands
07.2015 - Current
Territory Sales Manager
Andersen Windows & Doors
02.2012 - 06.2015
Inside Contractor Sales
Jackson Lumber & Millwork
04.2002 - 11.2011
Inside Sales Representative
Harvey Building Products
04.2002 - 11.2011
Business Management -
Johnson & Wales University/Suffolk University
AOS Culinary Arts -
Johnson & Wales University