Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager

GINA POWERS

8990 Pea Vine Rd,TN

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while implementing inventory control strategies that minimized waste. Recognized for problem-solving skills and fostering a positive work environment, driving operational success and employee engagement.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

24
24
years of professional experience

Work History

Store Manager

Dollar General Store
08.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff
  • members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved Weekly Payroll
  • Published Weekly Schedule

Custodial Specialist

A & G Professional Cleaning Services
03.2011 - 05.2023
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Demonstrated attention to detail when performing specialized tasks such as floor waxing, carpet extraction, or window washing.
  • Collaborated with other custodial staff members to ensure consistent service quality across all areas.
  • Implemented waste management strategies, leading to reduced environmental impact and cost savings.
  • Conducted inventory management for cleaning supplies, maintaining adequate stock levels while minimizing waste.
  • Coordinated efforts with building managers and administrators to address unique facility needs effectively.
  • Promoted a culture of continuous improvement among custodial staff by sharing best practices and seeking feedback from colleagues.

Store Manager

SUBWAY®Restaurants
02.2001 - 09.2011
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Diploma - Biblical Studies Theology

Reaching The World Ministry
Medon
01-2012

Medical Assistant - Nursing Assistant

Draughons Junior College
Memphis
01-1999

GED -

Bolivar Central High
Bolivar, TN
01-1984

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Store opening and closing
  • Training and mentoring
  • Customer service management
  • Store operations

Interests


  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Outdoor Recreation
  • Family
  • Kayaking

Timeline

Store Manager

Dollar General Store
08.2021 - Current

Custodial Specialist

A & G Professional Cleaning Services
03.2011 - 05.2023

Store Manager

SUBWAY®Restaurants
02.2001 - 09.2011

Diploma - Biblical Studies Theology

Reaching The World Ministry

Medical Assistant - Nursing Assistant

Draughons Junior College

GED -

Bolivar Central High

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